Dr Norfaizal holds a Doctor of Philosophy (PhD) in the field of Malay language teaching and learning. He has extensive experience in the field of teaching and learning Malay as a second language or foreign language. His career began in 2011 at the University of Malaya's Centre for Continuing Studies. From 2014 until now, he has worked at the Faculty of Languages and Linguistics.

He learnt the most effective techniques for teaching Malay to foreign speakers by working with students from a wide range of backgrounds, including government agencies, conglomerates, diplomats, entrepreneurs, uniformed bodies, and many more.

He became a resource for stakeholders seeking opinions and advice on learning the Malay language both domestically and internationally, whether they were local or international universities offering Malay language courses.