Curriculum Vitae
BIOGRAPHY
Dr. Nur Farhana binti Abdullah is an experienced university administrator with over 24 years of service in Universiti Malaya, with extensive involvement in academic administration, student affairs and faculty management.
She holds a Doctor of Philosophy (PhD) in Management from Universiti Putra Malaysia and a Master of Business Administration from Brunel University London. Her academic background supports her work in managing administrative processes, implementing policies and supporting academic operations within the university environment.
Throughout her career, she has been involved in coordinating academic programmes, managing administrative operations and supporting faculty-level initiatives. Her contributions include developing operational guidelines, improving administrative workflows and supporting institutional processes such as accreditation and faculty development activities .
She is committed to ensuring smooth administrative operations, supporting academic excellence and contributing positively to the university’s development through her experience and dedication.
AREAS OF EXPERTISE
- BEHAVIOURAL STUDIES, RESOURCE MANAGEMENT, KNOWLEDGE MANAGEMENTApplied Social Science And Humanities, Management, Management Theories
- PUBLIC SERVICE DELIVERYGovernance And National Sovereignty, Better Governance
- ACADEMIC MANAGEMENTProgram Accreditation, Academic Program Development
ACADEMIC QUALIFICATION
- Doctoral Degree (PhD), (Management)Universiti Putra Malaysia (UPM)
- MBA, (Business Administration)Brunel University, UK
- BA (Hons), (GEOGRAFI DAN SEJARAH)Universiti Malaya (UM)
ADMINISTRATIVE DUTIES
- Manager16 Mar 2026 - present (Faculty Manager's Office, Faculty of Business and Economics)
- Manager01 Mar 2024 - 15 Mar 2026 (Dean's Office, Faculty of Built Environment)
- Manager03 Jan 2023 - 01 Feb 2025 (Dean's Office, Faculty of Built Environment)
- Head01 Oct 2022 - 03 Jan 2023 (Student Affairs Services Management Division, Deputy Vice-chancellor (student Affairs))
WORKING EXPERIENCE
- 15 Nov 2000 -
03 Sep 2001-Pegawai Tadbir
Fakulti Sains Komputer & Teknologi Maklumat - 15 Nov 1999 -
14 Nov 2000-Pegawai Tadbir
Pusat Asasi Sains
CREATIVITY/ INNOVATIONS
- Register of Delegated Authority (governance Framework)2024, Developed a formal governance framework to define roles, responsibilities and decision-making authority within the faculty. (Process Improvement)
- Digital Queue Management System (call it 2.0)2024, Led and coordinated the implementation of a digital queue management system at the Dean’s Office by establishing the working committee, appointing a coordinator, reviewing proposal papers and continuously monitoring progress. Contributed ideas and strategic input to improve service delivery efficiency and enhance user experience. (Process Improvement)
- Data-driven Kpi Monitoring Framework2023, Developed a structured KPI monitoring framework and reporting templates to support systematic performance tracking and evidence-based decision making at faculty level. (Process Improvement)
AWARD AND STEWARDSHIP
- Certificate of Excellent Service2022, Universiti Malaya
- Excellence Service Award2013, Universiti Malaya
- Certificate of Excellent Service2012, Universiti Malaya
- Certificate of Excellent Service2007, Universiti Malaya
- Certificate of Excellent Service2006, Universiti Malaya
- Excellence Service Award2005, Universiti Malaya
- Certificate of Excellent Service2004, Universiti Malaya
- Excellence Service Award2003, Universiti Malaya
PUBLICATIONS
Article in Journal
- Abdullah, N. F., Nadarajah, D., Yusof, R. N. R., & Latiff, A. S. A. (2019). Leveraging on Social Media as a Communication Channel for Improving Services of the Government of Malaysia. International Journal of Academic Research in Business and Social Sciences, 9(9), 1140–1155
Article in Proceeding
- Abdullah, N. F., Nadarajah, D., Yusof, R. N. R., & Latiff, A. S. A. (2022). Research on social media and service delivery in Southeast Asian countries: A publication review. In Proceedings of the 20th Malaysia Indonesia International Conference on Economics, Management and Accounting (MIICEMA) (pp. 105–112). SciTePress. https://doi.org/10.5220/0009837100002900
RESEARCH PROJECT
University
- 2023 - 2026, University GrantPenyelidikan Untuk Pensijilan Green Building Index (gbi) Bagi Bangunan-bangunan Di Universiti Malaya (um) A Study Of Certification Of Um Buildings For Green Building Index (gbi) ( Co-Researcher)
ACADEMIC/ PROF. SERVICES
Evaluation
- (2025) Contributed as a Manuscript Reviewer for Icomax 2025 by Assessing Multiple Research Papers, Providing Critical Evaluation and Recommendations to Support The Academic Review Process and Maintain Publication Quality Standards., International, (External Evaluator)
- (2024) Appointed as a Member of The Selection Committee for The Appointment of Assistant Registrar (n19), Involved in Evaluating Candidates, Participating in Interview Sessions and Contributing to The Selection Process in Accordance With Established Governance Procedures., University, (Internal Assessor)
- (2024) Served as a Member of The Selection Committee for The Appointment of Assistant Registrar (n41), Contributing to Candidate Evaluation, Interview Assessment and Selection Recommendations in Line With University Governance and Recruitment Procedures., University, (Internal Assessor)
SOCIAL RESPONSIBILITY ACTIVITIES
- Invited as a Speaker to Deliver a Sharing Session On Research Methodology (rsm7301), Contributing Knowledge and Practical Insights to Postgraduate Students., (17 Jun 2023 - 17 Jun 2023) (University)
COURSE ATTENDED
Internal/ External Course
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CRITICAL THINKING SKILLS FOR PROFESSIONALS, RUANG TEC, ARAS 8, BANGUNAN CANSELERI (19 Jan 2026 - 19 Jan 2026)
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FORUM ?BUILDING RISK RESILIENT AND SUSTAINABLE ORGANIZATION?, AUDITORIUM, ARAS 1, MERCU ALAM BINA, FAKULTI ALAM BINA, UNIVERSITI MALAYA (16 Dec 2025 - 16 Dec 2025)
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KURSUS INTEGRITI - PENGURUSAN KES SALAH LAKU DI IPTA: PROSEDUR DAN TINDAKAN, BILIK SEMINAR, ARAS 1, PERSATUAN ALUMNI UNIVERSITI MALAYA (PAUM) (16 Oct 2025 - 16 Oct 2025)
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PROGRAM KEPIMPINAN INSTITUSI AKADEMI KEPIMPINAN PENDIDIKAN TINGGI (AKEPT) - PENGURUSAN UNIVERSITI, AKADEMI AKEPT LEBUH, 71760 BANDAR BARU ENSTEK, NEGERI SEMBILAN (30 Sep 2025 - 02 Oct 2025)
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SESI REFLEKSI POLISI AKADEMIK :SESI PENGHAYATAN GARIS PANDUAN PELAKSANAAN PROGRAM KERJASAMA AKADEMIK, DEWAN KULIAH 1, BLOK B,FSKTM (24 Sep 2025 - 24 Sep 2025)
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PENGURUSAN RISIKO BAGI LANTIKAN PUSAT TANGUNGJAWAB (PTJ) , DEWAN PEPERIKSAAN ARAS BAWAH BALAI UNGKU AZIZ (09 Sep 2025 - 10 Sep 2025)
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(KURSUS) BENGKEL VOICE OVER: PROJEK RAKAMAN SUARA GRADUAN ISTIADAT KONVOKESYEN UNIVERSITI MALAYA, PANGGUNG EKSPERIMEN (16 Aug 2025 - 16 Aug 2025)
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PROGRAM PENUTUP DAN TEAM BUILDING UM - EPIC , ERYABYSURIA HOT SPRING BENTONG, PAHANG (09 Aug 2025 - 10 Aug 2025)
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KURSUS KESEDARAN DAN PEMANTAPAN KAWALAN DALAMAN 2025, DEWAN GEMILANG, KOLEJ KEDIAMAN RAJA DR.NAZRIN SHAH (KK12) (08 Jul 2025 - 08 Jul 2025)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 10), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (03 Feb 2025 - 05 Feb 2025)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 9), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI, UNIVERSITI MALAYA (20 Jan 2025 - 22 Jan 2025)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 8), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (06 Jan 2025 - 08 Jan 2025)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 7), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (09 Dec 2024 - 11 Dec 2024)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 6), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (07 Oct 2024 - 09 Oct 2024)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 4), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (12 Aug 2024 - 14 Aug 2024)
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KURSUS ASAS PENGURUSAN RISIKO UNIVERSITI MALAYA 2024 (PTJ AKADEMIK), BALAI ILMU MAHMOOD ZUHDI, AKADEMI PENGAJIAN ISLAM (08 Aug 2024 - 08 Aug 2024)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 3), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (15 Jul 2024 - 17 Jul 2024)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 2), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (10 Jun 2024 - 12 Jun 2024)
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PROGRAM KECEMERLANGAN DAN PRESTASI KEPIMPINAN BERSEPADU UM 2024 -2025 (MODUL 1), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI (06 May 2024 - 08 May 2024)
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KOLOKIUM PENGURUS (PENTADBIRAN) UNIVERSITI MALAYA 2023, LANGKAWI (18 Nov 2023 - 21 Nov 2023)
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BENGKEL PENYEDIAAN BELANJAWAN TAHUN 2024 DAN PENGGUNAAN SISTEM FIRST , MAKMAL KOMPUTER, TINGKAT BAWAH MAKMAL SAINS BARU, FAKULTI SAINS, UNIVERSITI MALAYA (11 Sep 2023 - 11 Sep 2023)
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PENGANJURAN BENGKEL SEMAKAN PEMARKAHAN KURSUS KO-KURIKULUM BERKREDIR SEMESTER 1, DEWAN PERDANA 1, KOMPLEKS PERDANASISWA (14 Feb 2023 - 14 Feb 2023)
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ASSURED CERTIFICATE IN LEADERSHIP AND PEOPLE MANAGEMENT, UNIVERSITI MALAYA, SUNWAY HOTEL (17 Oct 2022 - 17 Oct 2022)
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ASSURED CERTIFICATE IN LEADERSHIP AND PEOPLE MANAGEMENT, UNIVERSITI MALAYA, ILD NILAI, BANDAR ENSTEK (19 Sep 2022 - 20 Sep 2022)
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ASSURED CERTIFICATE IN LEADERSHIP AND PEOPLE MANAGEMENT, UNIVERSITI MALAYA, SUNWAY HOTEL (05 Sep 2022 - 07 Sep 2022)
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ASSURED CERTIFICATE IN LEADERSHIP AND PEOPLE MANAGEMENT, UNIVERSITI MALAYA, MAKLUM KEMUDIAN (15 Aug 2022 - 17 Aug 2022)
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ASSURED CERTIFICATE IN LEADERSHIP AND PEOPLE MANAGEMENT, UNIVERSITI MALAYA, AKAN DIMAKLUMKAN (10 Aug 2022 - 11 Aug 2022)
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PROGRAMME ON IDEATION AND ENTREPRENEURSHIP (TRAINING OF TRAINERS), KOMPLEKS PENGURUSAN PENYELIDIKAN & INOVASI (KPPI) (12 Jul 2022 - 16 Jul 2022)
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KURSUS KOKURIKULUM BERKREDIT SEMESTER 1, SESI PENGAJIAN AKADEMIK 2021/2022, LEXIS HOTEL, PORT DICKSON (10 Feb 2022 - 13 Feb 2022)
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BENGKEL KUMPULAN INOVATIF & KREATIF, PULLMAN KUALA LUMPUR, BANGSAR (16 Dec 2021 - 17 Dec 2021)
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BENGKEL SEMAKAN SENARAI TUGAS STAF KOLEJ KEDIAMAN LANJUTAN DARIPADA PELAN STRATEGIK KOLEJ KEDIAMAN , HOTEL PULLMAN, BANGSAR (01 Dec 2021 - 01 Dec 2021)
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BENGKEL PENYEDIAAN MODUL PROGRAM PRECISION INTERVENTION , AUDITORIUM, KOMPLEKS PERDANA SISWA (01 Oct 2021 - 03 Oct 2021)
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INTERVENSI KRISIS & PENGURUSAN EMOSI DI TEMPAT KERJA, DITEMPAT MASING-MASING (14 Jun 2021 - 14 Jun 2021)
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JOM BELAJAR BAGAIMANA MENYANTUNI OKU, DITEMPAT MASING-MASING (09 Jun 2021 - 09 Jun 2021)
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PANDUAN PENGENDALIAN KES KESEJAHTERAAN EMOSI, DITEMPAT MASING-MASING (08 Jun 2021 - 08 Jun 2021)
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IIUM-AKEPT VALUES-BASED LEADERSHIP AND VALUES-BASED PERFORMANCE WEBINAR SERIES 2, 2021, ZOOM WEBINAR & YOUTUBE STREAM (03 Jun 2021 - 04 Jun 2021)
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BENGKEL PEMANTAPAN PELAKSANAAN PENGURUSAN RISIKO UNIVERSITI MALAYA, BILIK PERSIDANGAN, ARAS 1, MERCU ALAM BINA, FAKULTI ALAM BINA, UNIVERSITI MALAYA, 50603 KUALA LUMPUR (07 Apr 2021 - 08 Apr 2021)
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RECESSIONS & PANDEMIC: THREAT OR OPPORTUNITY?, SECARA DALAM TALIAN MELALUI APLIKASI ZOOM (27 Jan 2021 - 27 Jan 2021)
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BENGKEL PERSEDIAAN AUDIT SWA AKREDITASI SEMULA UNIVERSITI MALAYA, SECARA ONLINE (03 Nov 2020 - 03 Nov 2020)
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LEADERSHIP AND STRATEGIC MANAGEMENT, ONLINE (DALAM TALIAN) (05 Aug 2020 - 05 Aug 2020)
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SEMINAR REVOLUSI INDUSTRI 4.0 : PENTADBIR MEREKAYASAKAN MASA DEPAN, ANJUNG UNIMAP, BANGUNAN PWTC KUALA LUMPUR (08 Feb 2018 - 08 Feb 2018)
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FUTURES THINKING & SCENARIO PLANNING, BILIK SENAT, ARAS 4 BANGUNAN CANSELERI UNIVERSITI MALAYA (16 Aug 2016 - 17 Aug 2016)
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BENGKEL FUTURES THINKING AND SCENARIO PLANNING, BILIK SENAT ARAS 4, BANGUNAN CANSELERI, UNIVERSITI MALAYA (16 Aug 2016 - 17 Aug 2016)
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TEAMBULIDING DAN KURSUS PEMANTAPAN KERJA BERPASUKAN MELALUI 10Q TIMBALAN NAIB CANSELOR (AKADEMIK & ANTARABANGSA), RIMBA ILMU, UNIVERSITI MALAYA (08 Aug 2016 - 08 Aug 2016)
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KURSUS ANALISIS KUANTITATIF (QA) BAGI PEGAWAI-PEGAWAI YANG DITAWARKAN BIASISWA HADIAH LATIHAN PERSEKUTUAN KEMENTERIAN PENDIDIKAN MALAYSIA TAHUN 2016 PERINGKAT PH.D (SIRI2/2016), EDC-UUM SINTOK KEDAH (08 May 2016 - 02 Jun 2016)
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PERSIDANGAN KEPIMPINAN DAN GOVERNAN INSTITUT PENGAJIAN TINGGI AWAM KALI KE-2, HOTEL PULLMAN BANGSAR, KUALA LUMPUR (15 Dec 2015 - 17 Dec 2015)
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LATIHAN DAN BENGKEL PEMBANGUNAN MATRIKS KOMPETENSI PROFESIONAL (TEKNIKAL & FUNGSIAN), BILIK SENAT, ARAS 4, BANGUNAN CANSELERI BARU (26 Nov 2015 - 28 Nov 2015)
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KURSUS PENDEK DI LUAR NEGARA DI BAWAH PROGRAM PEMBANGUNAN KEPIMPINAN KUMPULAN PENGURUSAN PERTENGAHAN GRED 48-54 TAHUN 2015 (WOMEN TRANSFORMING LEADERSHIP), SAID BUSINESS SCHOOL, UNIVERSITY OF OXFORD, UNITED KINGDOM (03 Oct 2015 - 10 Oct 2015)
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KONVENSYEN PENTADBIR 2015, HOTEL DOUBLETREE, JOHOR BAHRU (08 Sep 2015 - 11 Sep 2015)
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BENGKEL PENYEDIAAN SPESIFIKASI PROJEK PLATFORM STUDENT LIFE CYCLE MANAGEMENT, BILIK ANGGERIK, IPS (23 Apr 2015 - 23 Apr 2015)
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BENGKEL KE-2 DASAR PROGRAM AKADEMIK UM, PEJABAT CDC, CANSELERI (03 Apr 2015 - 03 Apr 2015)
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BENGKEL KAEDAH DAN PERATURAN BAGI PROGRAM DIPLOMA PASCASISWAZAH PENTADBIRAN AWAM (DPPA), HOTEL PULLMAN KUALA LUMPUR, BANGSAR (27 Mar 2015 - 27 Mar 2015)
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BENGKEL PENYEDIAAN DOKUMEN MQA-03 BAGI AUDIT PENGEKALAN SWAAKREDITASI UNIVERSITI MALAYA, PULLMAN KUALA LUMPUR BANGSAR (20 Mar 2015 - 20 Mar 2015)
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BENGKEL KEURUSETIAAN ISTIADAT KONVOKESYEN 2015, KLANA RESORT SEREMBAN (13 Mar 2015 - 15 Mar 2015)
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KURSUS AUDITOR DALAMAN UNIVERSITI MALAYA, PULLMAN KUALA LUMPUR BANGSAR (23 Feb 2015 - 24 Feb 2015)
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WORKSHOP ON BLENDED LEARNING IN HIGHER EDUCATION IN MALAYSIA, AUDITORIUM, INSTITUT PENGAJIAN SISWAZAH (10 Feb 2015 - 10 Feb 2015)
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BENGKEL SEMAKAN KURIKULUM SIRI 1 : PENGURUSAN IJAZAH TINGGI UNIVERSITI MALAYA PADA 27 - 28 JANUARI 2015, PULLMAN HOTEL, BANGSAR (27 Jan 2015 - 28 Jan 2015)
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BENGKEL PEMANTAPAN STAF IPS 2014, PULLMAN HOTEL, BANGSAR KL (12 Dec 2014 - 12 Dec 2014)
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TAKLIMAT SPK PENGURUS KUALITI IPS BERSAMA STAF IPS 2014, AUDITORIUM IPS (12 Nov 2014 - 12 Nov 2014)
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KURSUS STRATEGIC THINKING, PLANNING & IMPLEMENTATION - KUMPULAN 1, AWANA RESORT GENTING HIGHLANDS (30 Oct 2014 - 01 Nov 2014)
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SEMINAR MEMACU PEMIMPIN MASA HADAPAN, BAYVIEW HOTEL KUAH, LANGKAWI (03 Mar 2014 - 05 Mar 2014)
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SYMPOSIUM ON ?NEW DIRECTIONS IN HIGHER EDUCATION OF DEVELOPMENT OF GLOBAL HUMAN RESOURCES ? LAUNCHING AIMS PROGRAMME IN JAPAN? , TSUKUBA UNIVERSITY, JEPUN (18 Feb 2014 - 25 Feb 2014)
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ISSUES ON INTERNATIONALISATION OF HIGHER EDUCATION MALAYSIA, BEST WESTERN PREMIER HOTEL KUALA LUMPUR (18 Dec 2013 - 19 Dec 2013)
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SEMINAR ENVISIONING INTERNATIONALISATION OF MALAYSIAN HIGHER EDUCATION INSTITUTION BY 2015, HOTEL BEST WESTERN PREMIER DUA SANTREL, KUALA LUMPUR (18 Dec 2013 - 19 Dec 2013)
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PEMBANGUNAN SISTEM MAKLUMAT PELAJAR BERSEPADU (ISIS), HOTEL ARMADA (30 Aug 2012 - 31 Aug 2012)
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TAKLIMAT PENILAIAN POTENSI PENGURUSAN PENGGANTIAN KUMPULAN PENGURUSAN & PROFESIONAL (BUKAN AKADEMIK), BILIK MESYUARAT 3, ARAS 4, BANGUNAN CANSELERI (18 Jul 2012 - 18 Jul 2012)
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WORKSHOP ON ENHANCING THE INDUSTRIAL TRAINING PROGRAMME, HOTEL CRYSTAL CROWN (11 Jul 2012 - 11 Jul 2012)
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KURSUS INTERVIEW TECHNIQUES WORKSHOP, BILIK SENAT, ARAS 4, BANGUNAN CANSELERI BARU (02 Apr 2012 - 05 Apr 2012)
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MEMBINCANGKAN KAEDAH PELAKSANAAN TEMUDUDA BAGI PENGAMBILAN PELAJAR (IJAZAH PERTAMA & ASASI) SESI 2012/2013, HOTEL ARMADA (30 Mar 2012 - 30 Mar 2012)
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MYEULINK HIGHER EDUCATION CONFERENCE , KLCC, KUALA LUMPUR (16 Mar 2012 - 17 Mar 2012)
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KEADAH & PERATURAN JURISPUDENS , D'VILLA, JALAN AMPANG KL (02 Mar 2012 - 04 Mar 2012)
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BENGKEL PENGEMASKINIAN KAEDAH DAN PERATURAN IJAZAH PERTAMA 2010, GRAND DORSETT, SUBANG JAYA SELANGOR (12 Jul 2010 - 13 Jul 2010)
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CERAMAH DAN SESI DAILOG BERSAMA MANTAN PENDAFTAR UNIVERSITI MALAYA, AUDITORIUM TUN SUFFIAN (13 Dec 2006 - 13 Dec 2006)
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KURSUS KEPIMPINAN DAN PENGURUSAN, HOTEL SINGGAHSANA (28 Nov 2006 - 29 Nov 2006)
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KURSUS BETTER SPOKEN ENGLISH, HOTEL SINGGAHSANA (12 Apr 2006 - 13 Apr 2006)
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KURSUS KETELUSAN DALAM TATACARA MEMBUAT KEPUTUSAN, HOTEL SINGGAHSANA (05 Dec 2005 - 06 Dec 2005)
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KURSUS PENULISAN MINIT MESYUARAT, HOTEL SINGGAHSANA (22 Dec 2003 - 23 Dec 2003)
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KURSUS PENINGKATAN PRODUKTIVITI MELALUI TEKNOLOGI MAKLUMAT, FAKULTI SAINS KOMPUTER DAN TEKNOLOGI MAKLUMAT (22 Jul 2003 - 22 Jul 2003)
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PROGRAM PEMERKASAAN: ASSETS AND FACILITIES MANAGEMENT (BQB7013), (Universiti Malaya) (2023/2024)