Curriculum Vitae

PERSONAL DETAILS

PROF. KIRAN KAUR A/P GURMIT SINGH

  • Professor

  • Department of Library Science & Information
    Faculty of Computer Science & Information Technology
  •    +603-79676420
  •   kiran@um.edu.my

BIOGRAPHY

Kiran Kaur (Ph.D., University of Malaya), is a Professor at the Department of Library & Information Science, Faculty of Computer Science & Information Technology, Universiti Malaya. She is also currently the Director of the Quality Management & Enhancement Center,  responsible for accreditation and quality assurance of all levels of academic programmes in University of Malaya. Prof. Kiran obtained both her Masters in Library and Information Science (1998) and PhD (2011) degree from the University of Malaya. Her research interests include information services, service quality, quality management, academic librarianship, social networking, community information services, social capital and scientometrics. Prof. Kiran's research publications appear in Journal of the Association for Information Science & TechnologyMalaysian Journal of Library & Information Science, Library & Information Science Research, Journal of Computer Assisted Learning, Scientometrics, Information Development, The Electronic Library, Libri, JoLIS, Library Review, Library Management and others.

Prof. Kiran is the Co-Editor of the Malaysian Journal of Library & Information Science, which is indexed in both Social Science Citation Index and Scopus.  She has served as the President of the Malaysian Chapter for International Library and Information Science Society (ILISS) and an active member of the Consortium of iSchools in Asia-Pacific (CiSAP). Prof. Kiran is currently serving on the Technical Committee of various conferences and is a reviewer/member of the Editorial board of several reputable  journals. 

ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Director, UNIVERISITI MALAYA, 09/06/2020 to present
  • Member, Appointment Screening Committee, Faculty of Computer Science & Information Technology, Universiti Malaya, University Malaya, 18/08/2020 to present
  • Deputy Director, UNIVERISITI MALAYA, 01/04/2019 to 05/06/2020
  • Coordinator, Self Assessment Report Task-force for for Swa-Accreditation UM 2020. , University Malaya, 01/01/2020 to 31/12/2020
  • Cairperson, Committee for Evaluation of Continual Improvement Projects. , University Malaya, 01/06/2011 to 01/01/2020
  • Deputy Director, UNIVERISITI MALAYA, 01/04/2017 to 31/03/2019
  • Member, Task-force for Management of Application for Credit Transfer, University Malaya, 11/03/2019 to 31/12/2019
  • Project Leader, Enhancement of SKMS, University Malaya, 15/06/2017 to 31/12/2019
  • Deputy Director, UNIVERISITI MALAYA, 01/04/2015 to 31/03/2017
  • Committee Member, University Malaya, 30/11/2016 to 31/12/2016
  • Member, Panel for SLAB/SLAI Interview, Faculty, 20/11/2014 to 31/12/2016
  • Head, UNIVERISITI MALAYA, 01/06/2014 to 01/04/2015
  • Committee Member, Audit Pengekalan Swaakreditasi (JKAPS), University Malaya, 30/01/2015 to 31/12/2015
  • Chief of Internal Auditor, University Malaya, 13/06/2011 to 31/12/2015
  • Head of Department, UNIVERISITI MALAYA, 01/07/2014 to 31/07/2014
  • Head, UNIVERISITI MALAYA, 01/06/2013 to 31/05/2014
  • Head of Department, UNIVERISITI MALAYA, 05/09/2011 to 30/06/2014
  • Committee Member, Postgraduate Research Excellence Symposium 2014 , Faculty, 19/02/2014 to 01/06/2014
  • Programme Coordinator, University Malaya, 05/09/2011 to 01/09/2014
  • Head, UNIVERISITI MALAYA, 01/06/2012 to 31/05/2013
  • Member, Quality Assurance Committee- Faculty of Computer Science & Information Technology, Faculty, 06/06/2013 to 05/06/2013
  • Member, Committee for Postgraduate Research Excellence Symposium 2013, Faculty, 07/02/2013 to 31/12/2013
  • Panel Member- Research Cluster ICT & Computational Science, University Malaya, 01/05/2012 to 30/04/2013
  • Manager, Customer Feedback and Continuous Improvement Section, University Malaya, 01/05/2012 to 30/06/2013
  • Head, UNIVERISITI MALAYA, 01/06/2011 to 31/05/2012
  • Committee Member- Bright Sparks FSKTM, Faculty, 18/07/2012 to present
  • Committee, Postgraduate Research Excellence Symposium 2012, Faculty, 22/02/2012 to 31/12/2012
  • Manager, Customer Feedback and Continuous Improvement Section, University Malaya, 01/06/2011 to 31/05/2012
  • Committee Member- Green ICT Towards Innovation and Quality Research : Informatics 2011, Faculty, 01/07/2011 to 01/11/2011
  • Head, Knowledge Engineering & Informatics Research Group, University Malaya, 25/03/2011 to present
  • Executive Editor, Malaysian Journal of Library and Information Science (SSCI,Scopus, LISA, Library Literature), International, 25/03/2011 to present
  • Internal Auditor, Faculty, 11/11/2010 to 31/12/2011
  • Editor, Proceedings of the International Conference of Libraries, Information & Society (ICoLIS 2010), University of Malaya., International, 01/01/2010 to 31/12/2010
  • Document Manager, University Malaya, 31/05/2004 to 31/05/2007
  • Internal Auditor UM, University Malaya,   to  
ACADEMIC QUALIFICATION
(Qualification),(Field),(Institution),(Year)
  • PhD, INFORMATION SCIENCE AND LIBRARY, UNIVERSITI MALAYA (UM)
  • MLIS, SAINS PERPUSTAKAAN DAN MAKLUMAT, UNIVERSITI MALAYA (UM)
  • BSc.Edu.(Hons)(UKM), SAINS DAN PENDIDIKAN, UNIVERSITI KEBANGSAAN MALAYSIA (UKM)
MEMBERSHIPS
(Organisation),(Role),(Duration),(Level)
  • Majlis Pengurusan Kualiti Universiti Awam, Jabatan Pendidikan Tinggi, Member, 2020 to 2021 (National)
  • SAGE Open, Reviewer, 2020 to 2020 (International)
  • International Conference on Data Science and Information Technology, Advisory Committee, 2019 to 2020 (International)
  • International Library and Information Science Society, Active Member, Since 2019 (University)
  • Librarians Association of Malaysia, Member, 2019 to present (National)
  • ASEAN University Network-Quality Assurance (AUN-QA), Assessors, Since 2018 (International)
  • Grant Evaluation Committee, Faculty of Computer Science & Information Technology, Panel Appointed, 2018 to 2020 (University)
  • Research Project Management, Faculty of Business & Accountancy, Assessors, 2018 to 2018 (University)
  • Library and Information Science Society for Asia and the Pacific (LISSASPAC) , 2nd Vice President, 2018 to present (International)
  • Information Technology & People, Reviewer, 2014 to 2020 (International)
  • International Conference on Libraries, Information & Society, Chairman, 2014 to 2014 (International)
  • International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS-2014), Advisory Board, 2014 to 2014 (International)
  • International Conference on Libraries, Information & Society, Chairman, 2012 to 2012 (International)
  • Consortium of iSchool in Asia Pacific (CiSAP), Member, Since 2011 (International)
  • Malaysian Journal of Library and Information Science, Editorial Board Member , Editorial Board, 2011 to 2020 (International)
  • SPSS Users's Association of Kuala Lumpur and Selangor, Member, 2008 to 2010 (University)
SPECIALIZATION
(Area)
Area of Expertise
  • (Quality Assurance in Education)
  • Information Literacy, Digital literacy, User Education (Information Literacy, User Education)
  • Information Services, Library services, Community information service, (Community information services, Marketing Information services, User needs)
  • Information Organisation & Retrieval (Information seeking bahaviour)
  • Infometrics (Bibliometrics, Scientometrics) (Bibliometrics)
  • Research Interest
  • Marketing Information services (marketing, information services, library services)
  • Scientometrics (scientometrics, bibliometrics, citation analysis, research productivity)
  • Community informatics (social informatics, community networking, social networks )
  • Web searching behavior
  • Information literacy at the workplace
  • TEACHING
    (Course Title),(Level of Study),(Institution),(Academic Session)
    Teaching
  • WXES2112 - Thinking and Communication Skills, First Degree, UNIVERSITY MALAYA (2010/2011)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2010/2011)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2010/2011)
  • WXGB6110 - Reference and Information Literacy Services, Post Graduate, UNIVERSITY MALAYA (2011/2012)
  • WXGB6110 - Reference and Information Literacy Services, Post Graduate, UNIVERSITY MALAYA (2011/2012)
  • WXGB6333 - Libraries, Information and Society, Post Graduate, UNIVERSITY MALAYA (2013/2014)
  • WXGB6110 - Reference and Information Literacy Services, Post Graduate, UNIVERSITY MALAYA (2012/2013)
  • WXGB6333 - Libraries, Information and Society, Post Graduate, UNIVERSITY MALAYA (2014/2015)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2013/2014)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2014/2015)
  • WXGB6112 - Research Methods in Library and Information Science, Post Graduate, UNIVERSITY MALAYA (2015/2016)
  • WQB7001 - Research Methods in Library and Information Science, Post Graduate, UNIVERSITY MALAYA (2019/2020)
  • WXGB6108 - Research Foundation for Library and Information Science, Post Graduate, UNIVERSITY MALAYA (2006/2007)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2004/2005)
  • WXGB6308 - Directed Individual Study, Post Graduate, UNIVERSITY MALAYA (2006/2007)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2006/2007)
  • WXGB6308 - Directed Individual Study, Post Graduate, UNIVERSITY MALAYA (2004/2005)
  • WXGB6309 - Practicum in Information and Library, Post Graduate, UNIVERSITY MALAYA (2004/2005)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2004/2005)
  • WMET2103 - Knowledge & Information Organisation, First Degree, UNIVERSITY MALAYA (2004/2005)
  • WXGB6308 - Directed Individual Study, Post Graduate, UNIVERSITY MALAYA (2004/2005)
  • GXEX1406 - Thinking and Communication Skills, First Degree, UNIVERSITY MALAYA (2004/2005)
  • WXGB6308 - Directed Individual Study, Post Graduate, UNIVERSITY MALAYA (2003/2004)
  • WXGB6310 - Management of Internet Resources, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WXGB6308 - Directed Individual Study, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WXGB6309 - Practicum in Information and Library, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WXGB6308 - Directed Individual Study, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WXGB6104 - Research Methods in Library and Information Science, Post Graduate, UNIVERSITY MALAYA (2005/2006)
  • WQB7012 - User Needs and Behaviour, Post Graduate, UNIVERSITY MALAYA (2019/2020)
  • WXGB6309 - Practicum in Information and Library, Post Graduate, UNIVERSITY MALAYA (2006/2007)
  • WXGB6325 - Project Paper in Library and Information Science, Post Graduate, UNIVERSITY MALAYA (2006/2007)
  • WMET1102 - Electronic Information Resource and Services, First Degree, UNIVERSITY MALAYA (2003/2004)
  • WQB7007 - Libraries, Information and Society, Post Graduate, UNIVERSITY MALAYA (2019/2020)
  • WXGB6102 - Information Sources and Services, Post Graduate, UNIVERSITY MALAYA (2003/2004)
  • WMET2103 - Knowledge & Information Organisation, First Degree, UNIVERSITY MALAYA (2003/2004)
  • PUBLICATIONS
    (Title of publication in APA style)
    Refereed Journals
    2021
    • Das, Saumen; Kaur, Kuran; and Verma, Manoj Kumar Dr., "Publication and Collaboration Pattern of College and Research Libraries Journal during 2009-2018: A Scientometric Analysis" (2021). Library Philosophy and Practice (e-journal). 5118. https://digitalcommons.unl.edu/libphilprac/5118 (SCOPUS-Indexed)
    • Usman Ahmed and Kiran, K. 2021. Librarians Skills and Competencies for Scholarly Communication and Repository Management in Nigeria, Turkish Journal of Computer and Mathematics Education, Vol. 12, no.3: 1909-1915. (SCOPUS-Indexed)
    2020
    • Usman, A and Kiran, K. 2020. Institutional repositories in Africa: Regaining direction. Information Development doi.org/10.1177/02666669211015429 (ISI-Indexed)
    • Feria Wirba Singeh, A.Abrizah & K.Kiran (2020). Critical Success Factors for Digital Library Implementation in Africa: Solution Focused Rather than Problem Focused. Information Development (SSCI). First Published April 30, 2020, https://doi.org/10.1177/0266666920918002 (ISI-Indexed)
    • Wirba, FS., Abrizah, A and Kiran,K. Bringing the digital library success factors into the realm of the technology-organization-environment framework. The Electronic Library, 38(3): 659-675 (SSCI) (ISI-Indexed) (ISI-Indexed)
    2019
    • Zainab Ajab Mohideen, Arslan Sheikh, Kiran, K., and Tahira, M. (2019). Acceptance of Koha Open Source System among Librarians in Malaysian Academic Libraries: An exploratory Qualitative Study. Serials Review, 45(4), 201-210. doi: 10.1080/00987913.2019.1680248. (ISI-Indexed)
    • Waheed, M and Kaur, K. (2019). Students perceptual quality standards for judging knowledge quality: Development and validation of a perceived e-learning knowledge quality scale, Information Development, 35(2), 319-332. (ISI-Indexed)
    • Zainab, AM., Kiran, K., Ramayah, T., Karim, NHA. (2019). Modelling drivers of Koha open source library system using partial least squares structural equation modelling. Malaysian Journal of Library And Information Science, 24(2), 1-22. (ISI-Indexed)
    • Kaur, K., Ng, KH., Kemp, R., Ong, YY., Ramly, Z., and Koh, AP. (2019). Knowledge generation in the wake of the Fukushima Daiichi nuclear power plant disaster, Scientometrics, 119, 149-169. [Q1] (ISI-Indexed)
    2018
    • Zainab, A.M., Kiran, K., Karim, N.H.A. and Sukmawati, M. (2018). UTAUT S Performance Consistency: Empirical Evidence from a Library Management System, Malaysian Journal of Library & Information Science, 23(1), 17-32. (ISI-Indexed)
    • Hani Syazillah, N., Kiran, K., and Chaudhury, G.G. (2018) .Adaptation, Translation and Validation of an Information Literacy Assessment Instrument, Journal of the Association for Information Science and Technology, 69(8), 996-1006. DOI: https://doi.org/10.1002/asi.24023 [Q1] (ISI-Indexed)
    • Noudoostbeni,A. Kaur, K.and Jenatabadi, HS. (2018). A Comparison of Structural Equation Modeling Approaches with DeLone & McLean s Model: A Case Study of Radio-Frequency Identification User Satisfaction in Malaysian University Libraries. Sustainability, 10(7), 1-16. (ISI-Indexed)
    • Goh, SB., & Kiran, K. (2018). A comparative study of leadership competencies of academic librarians in Malaysia. International Journal of Information Studies and Libraries, 3(2): 1-8. (Non-ISI/Non-SCOPUS)
    2017
    • Waheed, M., Klobas, JE. and Kaur, K. (2017). The importance of actual use in defining and measuring innovative behaviour: Comparison of e-book reader users and non-users. Journal of Librarianship and Information Science, 49(1): 368-379. (ISI-Indexed)
    • Haruna,B., Kiran, K. and Tahira, M. (2017). Modelling web-based library service quality and user loyalty in the context of a developing country, The Electronic Library, 35(3), 507-519, https://doi.org/10.1108/EL-10-2015-0211 (ISI-Indexed)
    • Gihani, R, and Kiran, K. 2016. The library succession planner s decision-making style, Library Management, Vol. 38, No. 8/9 (ISI-Indexed)
    2016
    • Waheed, M., Kaur, K.and Qazi, A. (2016). Students Perspective on Knowledge Quality in eLearning Context: A Qualitative Assessment, Internet Research, 26(1), 120-145. [Q2] (ISI-Indexed)
    • Waheed, M., Kaur, K. and Kumar, S. (2016). What role does knowledge quality play in online students satisfaction, learning and loyalty? An empirical investigation in an eLearning context, Journal of Computer Assisted Learning, 32(6): 561-575. [Q2] (ISI-Indexed)
    • Waheed, M., Kaur, K. Ain, N.U., Hussain, N. (2016). Perceived learning outcomes from Moodle: an empirical study of intrinsic and extrinsic motivating factors, Information Development, 32(4), 1001-1013. (ISI-Indexed)
    • Iliasu, J. and Kaur, K. (2016). Practices Leading to Information Literacy Development among Nigerian Undergraduates. Malaysian Journal of Library & Information Science, 21(1), 109-121. (ISI-Indexed)
    • Ain, N., Kaur, K. and Waheed, M. (2016). The influence of learning value on learning management system use: An extension of UTAUT2. Information Development, 32(5), doi:1306-1321. doi:0.1177/0266666915597546 (ISI-Indexed)
    • Tahira, M., Bakri, A., & Kaur, K. (2016). Scientometrics Analysis for Research Performance Evaluation: Methodological Issues at Meso and Micro Levels. Pakistan Journal of Information Management & Libraries, 17, 120-125. (SCOPUS-Indexed)
    2015
    • Siddike, MAK and Kiran, K. (2015). Marketing of academic library services through social networking sites:Implications of electronic word-of-mouth. Education for Information, 31:143-159. (ISI-Indexed)
    • Waheed, M., Kaur, K. Ain, N. and Sanni, SA. (2015) Emotional attachment and multidimensional self-efficacy: extension of innovation diffusion theory in the context of eBook reader, Behaviour & Information Technology, 34(12), 1147-1159, 10.1080/0144929X.2015.1004648 (ISI-Indexed)
    • Shyh-Mee, T., Kiran, K & Diljit, S. (2015). Examining SchoolLibrarians Readiness for Information Literacy Implementation. Malaysian Journal of Library and Information Science, 20(1), 79-97. (ISI-Indexed)
    2014
    • Waheed, M.and Kaur, K. (2014). Knowledge Quality: A review and a revised conceptual model. Information Development, 32(3), 271-284. doi: 10.1177/0266666914539694 (ISI-Indexed)
    • Jinadu, I and Kaur, K. (2014). Information Literacy at the Workplace: A Suggested Model for a Developing Country, LIBRI, 64(1): 61-74. (ISI-Indexed)
    • Jinadu, I.and Kiran, K. (2014). Shut Down the University! - The ultimatum for quality undergraduates, Qualitative and Quantitative Methods in Libraries (QQML), 4, 987-1000. (Non-ISI/Non-SCOPUS)
    2013
    • Ismail Abidin, M., Kiran,K. and Abrizah, A. (2013). Adoption of Public Library 2.0: Librarians and teens perspective. Malaysian Journal of Library & Information Science, 18(3), 75-90. (ISI-Indexed)
    • Abrizah, A., Zainab, A.N., Kiran, K., Raj, R.G. (2013). LIS journals scientific impact and subject categorization: a comparison between Web of Science and Scopus. Scientometrics, 94(2), 721-740. doi: 10.1007/s11192-012- 0813-7. (ISI/Scopus indexed), [Q1] (ISI-Indexed)
    2012
    • Abrizah,A.,Kiran,K., Erfanmanesh, M., Zohoorian-Fooladi, N., and Zainab, A.N. (2012). A bibliometric study on the worldwide research productivity of scientists in Elaies guineensis Jacq. and Elaeis oleifera. Journal of Oil Palm Research, 24 (3): 1459-1472. (ISI-Indexed)
    • Kiran, K. and Diljit, S. (2012). Modeling web-based library service quality. Library & Information Science Research, 34(3): 184-196.[Q1] (ISI-Indexed)
    2011
    • Kiran, K. and Diljit, S. (2011). Antecedents of customer loyalty: Does service quality suffice? Malaysian Journal of Library and Information Science, 16(2), 95-113. (ISI-Indexed)
    • Kaur, K. and Singh, D. (2011). Customer service for academic library users on the web. The Electronic Library, 29(6), 737-750. (ISI-Indexed)
    2010
    • Kiran, K. (2010). Service quality and customer satisfaction: Perspectives from a Malaysian University, Library Review, 59(4), 261-273. (SCOPUS-Indexed)
    • Abrizah, A., Noorhidawati A. and Kiran, K. (2010). Global visibility of Asian universities' Open Access institutional repositories. Malaysian Journal of Library & Information Science, 15(2), 53-73. (ISI-Indexed)
    2009
    • Kamaralzaman, S. and Kaur, K. (2009). Quality management of reference services in Malaysian public university libraries. International Journal of Libraries and Information Services, 5(2), 104-113. (ISI-Indexed)
    • Kaur, K. (2009). Marketing the academic library on the Web . Library Management, 30(6/7), 454-468. (SCOPUS-Indexed)
    2008
    • Keat, YC and Kaur, K. (2008). Citation study of LIS dissertations for collection development. Malaysian Journal of Library and Information Science, 13(2), 29-47. (SCOPUS-Indexed)
    • Yeoh, KH and Kaur, K. (2008). Subject support in collection development: Using the bibliometric tool. Collection Building, 27(4), 157-166. (SCOPUS-Indexed)
    2006
    • Halim, H and Kaur, K. (2006). Malaysian web search engines: A critical analysis. Malaysian Journal of Library and Information Science, 11(1), 103-122. (SCOPUS-Indexed)
    • Kaur, K., Mohamad, P., George, S. (2006). Quality management service at the University of Malaya Library. Library Management, 27(4), 249-256 (SCOPUS-Indexed)
    2004
    • Zaiton, Osman, Kiran, Kaur and Zanariah, Saupi Udin. (2004). A survey of student satisfaction at the University of Malaya Library. Kekal Abadi, 22(1), 1-17. (Non-ISI/Non-SCOPUS)
    • Kiran, K. (2004). Faculty-Librarian collaboration: Trends in Problem-Based Learning curricula. Journal of Problem Based Learning, 2(2). [online]. Available at: http://ejum.fsktm.um.edu.my/ (Non-ISI/Non-SCOPUS)
    2002
    • Tiew, W.S., Abrizah, A. and Kiran, K. (2002). Malaysian Journal of Library and Information Science 1996-2000: A bibliometric study. Malaysian Journal of Library and Information Science, 6(1), 43-56. (SCOPUS-Indexed)
    2000
    • Kiran, K. (2000). Malaysian university library web sites: Content and functionality. Kekal Abadi, 19(2), 1-6. (Non-ISI/Non-SCOPUS)
    • Tiew, W.S. and Kaur, K. (2000). Citation analysis of Journal of Natural Rubber Research, 1998-1997. Malaysian Journal of Library and Information Science, 5(2), 45-56. (SCOPUS-Indexed)
    1997
    • Kaur, K., Lee, L., Sin, TW. and Sen, B.K. (1997). Titles of LIS textbooks and research articles: A bibliometric study. Malaysian Journal of Library and Information Science, 2(1), 51-62. (SCOPUS-Indexed)
    Book
    2012
    • Siti Hamisah, et al. (2012) Malaysian Higher Education: Engine for Growth. Ministry of Higher Education Malaysia.
    Book Chapter
    2013
    • Kiran Kaur. (2013). Gaining customer loyalty: the ultimate in marketing. In Dinesh, Gupta., Christie, Koontz., & Angels Massisimo. (Eds). Marketing Library and Information Service II, IFLA publication 159, pp. 43-54. Berlin: de Gruyter Saur. University Press.
    2010
    • Fong, M.Y., Kiran, K., Nik, A.K., and Suzeini, A.H. (2010). Good documentation practices: UM experience. In Fauza et al., (eds). Quality-Driven Initiatives: Sharing Good Practices in Higher Education (pp.181-194). University of Malaya, KL: Quality Management and Enhancement Centre.
    • Fauza, A.G., Siti Meriam, and Kiran, K. (2010). Customer feedback for continual improvement in the management of higher education: The University of Malaya approach. In Fauza et al., (eds). Quality-Driven Initiatives: sharing Good practices in Higher Education (pp.195- 212). University of Malaya, KL: Quality Management and Enhancement Centre.
    2008
    • Kiran, K and Singh, D. (2008). Exploring user experiences with Digital Library services: A focus group approach. In: Digital Libraries: Universal and Ubiquitous Access to Information. Berlin, Heidelberg: Springer, pp. 285-293. ISBN: 978-3-540-89532-9 (Lecture Notes in Computer Science, Vol. 5362: 285-293). DOI:10.1007/978-3-540-89533-6_29
    Article in Proceeding
    2017
    • Zainab, Ajab Mohideen, Kiran, K., & Sukmawati, Muhamad. (2017). IoT: QoS in the Digital Library RFID based LMS. In ICIET '17: Proceedings of the International Conference on Information and Education Technology (pp. 101-105). ACM New York, NY, USA (ISI-Indexed)
    2016
    • Mohideen, Z.A., Kaur, K. Muhamad, S. 2016. ITIL: Implementation and Service Management Best Practices in Malaysian Academic Libraries. In RCMI 2016: Proceedings of the International Conference on Regional Challenges to Multidisciplinary Innovation (pp. 1-9), Dubai, UAE. (Non-ISI/Non-SCOPUS)
    2015
    • Mohideen, Z.A.& Kaur, K. (2015). Digital Library demands and expectations. Proceedings of the 4th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS), No. 7048165, pp. 17-21. (SCOPUS-Indexed)
    2014
    • Iliasu, Jinadu & Kaur, Kiran. 2014. Shut Down the University! - The ultimatum for quality undergraduates. Qualitative and Quantitative Methods in Libraries, [S.l.], v. 3, n. 4, p. 987-1000, may 2017. ISSN 2241-1925. (Non-ISI/Non-SCOPUS)
    2013
    • Husriati Hussain and Kiran Kaur. 2013. Social Sciences, Arts and Humanities Research Collaboration: with a focus on LIS. In Proceeding of the International Conference on Asia-Pacific Library and Information Education and Practice 2013, Khon Kean University: 132- 144. (Non-ISI/Non-SCOPUS Cited Publication) (Non-ISI/Non-SCOPUS)
    • Mohd Ismail Abidin, Kiran Kaur and Mohd Ab Malek bin Md Shah. 2013. Awareness of Using Library Web 2.0 Services Among Malaysian Youth. In proceedingd of the International Conference on Asia-Pacififc Library and Information education and Practice, Khon Kean: 169-182. (Non-ISI/Non-SCOPUS)
    2012
    • Mohd Ismail Abidin & Kiran, K. 2012. Reaching out to the web user: practices by Malaysian public libraries. In A.Noorhidawati, et al. (Eds.): International Conference of Libraries, Information & Society 2012, Kuala Lumpur: LIS, FCSIT, 2012: pp 237-250 (Non- ISI/Non-SCOPUS Cited Publication) (Non-ISI/Non-SCOPUS)
    2010
    • A. Abrizah, A. Noorhidawati and K. Kiran. 2010. The Landscape of Open Access Institutional Repositories in the Asian Continent: a 2010 report. Proceedings of the 3rd International Conference on Libraries, Information & Society, 9-10 November 2010, Kuala Lumpur, Malaysia
    • Kiran,K. 2010.Building on Customer Relationship for quality e-service, In Proceedings of the International Symposium on Emerging Trends and Technologies in Libraries and Information Services, Solan, 3 - 5 Jun 2010.
    2009
    • Kiran, Kaur and Chia, Yip Peng. 2009. Open access initiatives in academic libraries : Challenge to the user. In World Library and Information Congress: 75th IFLA General Conference and Assembly "Libraries create futures: Building on cultural heritage", 23-27 August 2009, Milan, Italy.
    2007
    • Kiran, Kaur. MS ISO 9001:2000 Implementation in Malaysian Academic Libraries. In Proceedings of the International Conference on Libraries Information and Society, ICoLIS 2007, 26-27 June, Petaling Jaya, Malaysia.
    • Yeap, C. K. and Kiran, Kaur. 2007. A Citation Study of LIS Dissertation in University Of Malaya for Collection Development In Abrizah Abdullah et al. (Eds.) Proceedings International Conference of Library Information and Society (ICoLIS) 2007, pp. 421-434, Kuala Lampur (Malaysia). (Non-ISI/Non-SCOPUS)
    2006
    • Mahani, Wahab and Kiran, K. 2006. Towards A Better Understanding Of The Need For A Digital School Resource Center In Malaysian Smart Schools. In Prosiding Konvensyen Persatuan Teknologi Pendidikan Malaysia ke 19, 16-19 September 2006, Langkawi,
    • Kiran Kaur. 2006. Digital Libraries In Malaysia: An Overview With An E-Services Perspective In TERI (ed). Information Management for Global Access: International Conference on Digital Lbraries, 5-8 December 2006, New Delhi, India
    2005
    • Abrizah Abdullah, Kiran Kaur and Rohaya Mohamad Dahalan. 2005. Voices of the users: a snapshot of issues in automating school libraries In Hanafi Atan et al. (eds). Inovasi Teknologi Instruksional dalam Pengajaran dan Pembelajaran: Konvensyen Persatuan Teknologi Pendidikan Malaysia ke 18, 17-19 September 2005, Kuala Terengganu: 263-269.
    Unpublished Writting Works
    2008
    • Kiran Kaur. 2008. Service quality of electronic services in academic libraries. Presented at the Seminar On Postgraduate Studies: Research Proposal & Research in-Progress., 22-23 March 2008, D Muara Marine Park, Selangor
    Others
    2018
    • Kiran, Kaur. LIS Education at the University of Malaya . IFLA Newsletter, May 2018. - Newsletter
    2008
    • Kaur, Kiran and Diljit Singh. 2008. Exploring User Experiences with Digital Library Services: A Focus Group Approach. Paper presented at the 11th International Conference on Asia-Pacific Digital Libraries, ICADL, Bali, 2-5 December 2011. - -Conference Paper
    2007
    • Fong, M.Y., Kiran K., Nik Ahmad Kamal, and Suzeini A.H. 2007. Good Documentation Practices: UM Experience. Paper presented at the Regional Conference of Quality in Higher Education, 10-11 December 2007, Petaling Jaya, Malaysia. (Non-ISI/Non-SCOPUS) - Conference
    • A.N.Zainab, Kiran Kaur, N.N.Edzan, Abrizah Abdullah. 2007. Open Access: Making Library And Information Science Research Available Through E-LIS. Paper presented at the Persidangan Kebangsaan Penerbitan Ilmiah, 9-11 January 2007, Johor, Malaysia (Non-ISI/Non-SCOPUS) - Conference
    • Fauza Ab. Ghaffar, Siti Meriam and Kiran K. 2007. Customer Feedback for Continual Improvement in the Management of Higher Education: the UM Approach. Paper presented at the Regional Conference of Quality in Higher Education, 10-11 December 2007, Petaling Jaya, Malaysia -
    2006
    • Harvinder Kaur, Kiran Kaur and Diljit Singh. 2006. Collaboration In Resource Sharing Among Malaysian Academic Libraries In A Digital Environment. Paper presented at 13th CONSAL General Conference, 25-30 March 2006, at Metro-Manila, Philippines - Conference
    2005
    • Kiran Kaur, Pauziaah Mohamad and Sossamma G. 2005. Quality Service At the University of Malaya Library: Benefits of ISO 9001: 2000 Implementation. Paper presented at Seminar On ISO 9001: 2000 For Higher Education, 8-11 Jun 2005, Merdeka Palace, Kuching. - Conference
    2004
    • Kiran Kaur and Sossamma George.2004. Attaining International Quality Standards: the case of ISO 9000:2001 at the University of Malaya Library. Paper presented at Asian Libraries International Conference 2004, 22-24 Nov. 2004, Bangkok, Thailand - Conference
    • Kiran Kaur, and Rukaini Hj. Abdullah. 2004. Streamlining processes through ISO. Paper submitted to Persidangan ICT Negara, 20-21 May 2004, Universiti Teknologi Malaysia, Johor. - Conference
    • Kiran Kaur. 2004. Faculty-Librarian Collaboration: Trends In Problem Based Learning Curricula. Paper presented at 5th Asia-Pacific Conference On Problem-Based Learning: Pursuit Of Execellence In Education, 16-17 March 2004, University of Malaya, Kuala Lumpur - Conference
    2002
    • Zaiton Osman; Kiran Kaur and Mahbob Yusof. 2002. Digitization of Thesis in Malaysia: Development and prospects. Paper presented at 4th National Digital Libraries Conference: enriching the Malaysian Content, 17 19 Dec. 2002, Perpustakaan Negara Malaysia, Kuala Lumpur - Conference
    RESEARCH PROJECT
    (Project title),(Role),(Duration),(Level)
    High Impact Research (HIR)
  • Modeling the Technoliteracy of Children: Implications for Libraries, Teachers, Parents and children. , Consultant, 2013 - 2015
  • Scientific Mapping and Research Assessment of STEM Scholarly Communications, Consultant, 2012 - 2015 (National)
  • Flagship
  • Techno-literacy and information literacy as essential transferable skills to workplace , Principal Investigator(PI), 2012 - 2014 (International)
  • Geran Penyelidikan Universiti Malaya (UMRG)
  • A Protocol for Measuring and Evaluating Service Quality of Digital Libraries , Consultant, 2007 - 2007 (National)
  • MOHE
  • Towards the Development of a World Class University , Consultant, 2006 - 2007 (National)
  • University of Malaya
  • Quality Management System Standard: A Tool for Evidence Based Librarianship , Principal Investigator(PI), 2005 - 2006 (National)
  • Perpustakaan Negara Malaysia
  • Study on the Human Resource Needs of Libraries and Information Centers in Malaysia , Consultant, 2003 - 2004 (National)
  • SUPERVISION
    Academic Adviser
    (Total of Student),(No. of Contact Hours),(Academic Session)
  • 3, 47, 2003/2004
  • 3, 5, 2005/2006
  • 3, 36, 2004/2005
  • 3, 11, 2010/2011
  • Postgraduate Student
    (Title of Thesis),(Name of Candidates),(Institution),(Academic Level)
    Completed
    • A STUDY ON THE USE OF ELECTRONIC JOURNALS AMONG ACADEMIC STAFF OF MONASH UNIVERSITY MALAYSIA, NOR ZAINA ZAHARAH BINTI MOHAMAD ARIFF, University of Malaya (UM) (Post Graduate Student)
    • -, NOR SHAMSINAR BINTI BAHAROM, University of Malaya (UM) (Post Graduate Student)
    • APPLICATION OF UTAUT2 MODEL IN STUDENTS' ACCEPTANCE OF A LEARNING MANAGEMENT SYSTEMS, NOOR UL AIN, University of Malaya (UM) (Post Graduate Student)
    • AN ASSESSMENT OF THE LEADERSHIP QUALITIES REQUIRED AMONG ACADEMIC LIBRARIANS, GOH SOK BOON, University of Malaya (UM) (Post Graduate Student)
    • IMPACT OF WEB-BASED LIBRARY SERVICE QUALITY ON USER SATISFACTION AND LOYALTY IN NIGERIAN UNIVERSITIES, BALA HARUNA, University of Malaya (UM) (Post Graduate Student)
    • Measuring Social Capital in a Public Library, ONG YIN YEE, University of Malaya (UM) (Post Graduate Student)
    • LIBRARY USE AND INFORMATION NEEDS OF YOUNG ADULTS: AN EXPLOTARY STUDY, YAP GAR WAI @ HEAP GAR WAI, University of Malaya (UM) (Post Graduate Student)
    • Librarians' Acceptance of Open Source Library Information System using the OSIS-UTAUT Model, ZAINAB BINTI AJAB MOHIDEEN, University of Malaya (UM) (Post Graduate Student)
    • Information Sharing in an E-learning Environment: University of Malaya's SPeCTRUM, MOHAMMED HAMID MOHAMMED ABDO, University of Malaya (UM) (Post Graduate Student)
    • AN INVESTIGATION OF SOCIAL MEDIA USE FOR LEARNING AMONG UNDERGRADUATE STUDENTS IN NIGERIAN UNIVERSITIES, MADU UZOMA AUGUSTINE, University of Malaya (UM) (Post Graduate Student)
    • -, RASHIDAH BINTI ALIMAT, University of Malaya (UM) (Post Graduate Student)
    • Financial Information Needs and Seeking Behaviour of Senior Citizens, JASVINDER KAUR CHIMA A/P SARANDAR SINGH, University of Malaya (UM) (Post Graduate Student)
    • School Teachers' Perception on the Role of the School Library Media Specialist: A Case Study, JASVEEN KAUR A/P BERDEWA SINGH, University of Malaya (UM) (Post Graduate Student)
    • Research Collaboration in the Field of Social Sciences among Malaysian Research Universities: A Bibliometric Analysis, Husriati Hussain, University of Malaya (UM) (Post Graduate Student)
    • USAGE OF ELECTRONIC INFORMATION SOURCES & SERVICES BY TEACHERS AT SMART SCHOOLS IN SELANGOR : TOWARD DEVELOPING DIGITAL SCHOOL RESOUCE CENTERS, MAHANI BINTI WAHAB, University of Malaya (UM) (Post Graduate Student)
    • A CITATION ANALYSIS OF MLIS DISSERTATIONS SUBMITTED TO UNIVERSITY OF MALAYA : 2000-2005, YEAP CHUN KEAT, University of Malaya (UM) (Post Graduate Student)
    • LIBRARY MANAGERS' DECISION MAKING IN SUCCESSION PLANNING AT SRI LANKAN UNIVERSITY LIBRARIES, RAJAPAKSE MUDIYANSELAGE GIHANI SANDYA GUNATILAKA, University of Malaya (UM) (Post Graduate Student)
    • Exploring Social Networks and Trust in a Public Library: A Case Study of Raja Tun Uda (RATU) Library, NURFARAWAHIDAH BINTI BADRUESHAM, University of Malaya (UM) (Post Graduate Student)
    • Information Needs and Seeking Behaviour of Malaysian Work & Travel (WAT) USA Participants, NGU SHING HUEI, University of Malaya (UM) (Post Graduate Student)
    • SCHOOL LIBRARIANS' READINESS FOR INFORMATION LITERACY IMPLEMENTATION IN SECONDARY SCHOOLS, TAN SHYH MEE, University of Malaya (UM) (Post Graduate Student)
    • AN EXPLORATORY STUDY OF MEASUREMENT ON REFERENCE SERVICES AMONG MALAYSIAN UNIVERSITIES LIBRARIES WITH MS ISO 9001:2000 CERTIFICATION, SUZINOR BINTI KAMARALZAMAN, University of Malaya (UM) (Post Graduate Student)
    • "AN EXPLORATORY STUDY OF UPPER SECONDARY SCHOOL STUDENT PERCEPTION TOWARD LIBRARIANSHIP AS A CAREER", NORILLAH BINTI ISMAIL, University of Malaya (UM) (Post Graduate Student)
    • Information Resources And Use In The Context Of Students Clothing Activity, Sholeh Takht Kooseh, University of Malaya (UM) (Post Graduate Student)
    • Mapping Information Behavior Styles with Personality Traits: An Exploratory Study of Middle Managers in Higher Education, THAMARAI A/P RAJAH RATHENAM, University of Malaya (UM) (Post Graduate Student)
    • Information Literacy Transferability To Workplace: A Case Study At UKM Library, Nor Asiah Mohamad, University of Malaya (UM) (Post Graduate Student)
    • An Investigation Of Web 2.0 Use In Malaysian Public Libraries, Mohd Ismail Bin Abidin, University of Malaya (UM) (Post Graduate Student)
    • Leisure Reading Habits and Attitude Towards E-Reading among University of Malaya Students, FARIHAH BINTI AZMI, University of Malaya (UM) (Post Graduate Student)
    • Information Needs And Use By Elderly In Thailand, Yasatsawin Boonchuay, University of Malaya (UM) (Post Graduate Student)
    • Information Literacy At The Workplace: Perceptions And Practices Of Academics., Jinadu Iliasu, University of Malaya (UM) (Post Graduate Student)
    • Modelling Information Behaviour of high-achieving students: implications on Information Literacy of Malaysian Secondary School Students, Hani Syazillah Nordin, University of Malaya (UM) (Post Graduate Student)
    • Application Of P Index To Evaluate The Ranking Of Productive Authors In Malaysia, Kamilya Assylbekova, University of Malaya (UM) (Post Graduate Student)
    • Digital Literacy Among Postgraduates Students At Asia E University, Rashidah Binti Alimat, University of Malaya (UM) (Post Graduate Student)
    • Job Satisfaction And Organizational Commitment Among Staff In Kuala Lumpur Library, Shaharizad Bin Adanan, University of Malaya (UM) (Post Graduate Student)
    • Organizational Climate And Job Satisfaction Among National Library Of Malaysia Staff, Noorzaimah Binti Razali, University of Malaya (UM) (Post Graduate Student)
    • Malaysian Web Search Engines, Hananzita Halim, University of Malaya (UM) (Post Graduate Student)
    • Development and Validation of a Knowledge Quality Instrument for e-Learning Content, MEHWISH WAHEED, University of Malaya (UM) (Post Graduate Student)
    Ongoing
    • INFORMATION BEHAVIOR OF A VULNERABLE COMMUNITY: A CASE OF FIRST-TIME MOTHERS WITH VISUAL IMPAIRMENT, SITI NURUL MARYAM BINTI ABDULLAH, University of Malaya (UM) (Post Graduate Student)
    • PERCEIVED IMPORTANCE, ACTUAL PRACTICES AND CRITICAL SUCCESS FACTORS FOR DIGITAL LIBRARIES IMPLEMENTATION IN AFRICA, WIRBA FERIA SINGEH, University of Malaya (UM) (Post Graduate Student)
    • STRATEGIC INSIGHTS INTO DEVELOPMENT OF INSTITUTIONAL REPOSITORY USING ZACHMAN APPROACH, USMAN AHMED ADAM, University of Malaya (UM) (Post Graduate Student)
    • AN ASSESSEMENT OF DIGITAL LITERACY SKILLS CONTRIBTION ON TECHNICAL AND VOCATIONAL EDUCATIONAL EDUCATION (TVET) STUDENTS IN NIGERIAN POLYTECHNICS AND ITS EFFECT ON LEARNING SUCCESS., BELLO YERIMA, University of Malaya (UM) (Post Graduate Student)
    • INFORMATION SERVICES, SAKINAH BINTI SARIFF, University of Malaya (UM) (Post Graduate Student)
    • MOTIVATIONS FOR SCHOLARLY PRODUCTIVITY AND IMPACT OF TOP-RATED MALAYSIAN SCIENTIST: THE NEED FOR POWER, AFFILIATION ADN ACHIEVEMENT, MOHD KAMAL MOHD NAPIAH, University of Malaya (UM) (Post Graduate Student)
    • SUSTAINABILITY OF DIGITAL COLLECTIONS IN FEDERAL UNIVERSITY LIBRARIES OF NORTH-WESTERN NIGERIA, HAJARA YAKUBU, University of Malaya (UM) (Post Graduate Student)
    • Makerspace as a learning tool in academic libraries, BALA HARUNA, University of Malaya (UM) (Post Graduate Student)
    • Assessing the knowledge generation of research publication after Fukushima Nuclear Power Plant disaster, ANIS AMALINA BINTI SUHAIMI, University of Malaya (UM) (Post Graduate Student)
    • LIS Internship Success, NURUL AIDA BINTI NOOR AZIZI, University of Malaya (UM) (Post Graduate Student)
    • -, NOVE EKA VARIANT ANNA, University of Malaya (UM) (Post Graduate Student)
    • Technoliteracy of pre-school children in Malaysia, Hasliza Ali, University of Malaya (UM) (Post Graduate Student)
    Other
    • -, NUR FARA MELISSA BINTI MOHD MUJAB, University of Malaya (UM) (Post Graduate Student)
    • An Empirical Investigation of RFID Systems Usage and User Satisfaction in University Libraries, ALI NOUDOOSTBENI, University of Malaya (UM) (Post Graduate Student)
    • -, A.BASHEER AHAMADHU BIN AMEER SULTAN, University of Malaya (UM) (Post Graduate Student)
    • Application of Social Networking in Library Services Marketing Implications of e-Word - of- Mouth, MD. ABUL KALAM SIDDIKE, University of Malaya (UM) (Post Graduate Student)
    • INVESTIGATING YOUNG CHILDREN'S WEB SEARCHING BEHAVIOR, CYNTHIA PAULUS, University of Malaya (UM) (Post Graduate Student)
    • A Conceptual Framework for Information Literacy Education in Sri Lankan Universities: A Delphi Study, Ranaweeragei Prasanna Premasiri Ranaweera, University of Malaya (UM) (Post Graduate Student)
    • 21st Century Employability Skills Among LIS Students In Malaysia, Mahdad Tajbakhsh Jadidi, University of Malaya (UM) (Post Graduate Student)
    Undergraduate Student
    (Title of Thesis),(Academic Session)
    Completed
    • WXES3181/3182, 2004/2005
    • WXES3182, 2003/2004
    • WXES3181, 2005/2006
    SOCIAL RESPONSIBILITY ACTIVITIES
    (Contribution to Society),(Duration),(Level)
    • Designing & Developing Courses, organized by ADEC , 15/02/2021 to 15/02/2021
    • Participant, Webinar on Virtual Accreditation: How to ensure effective assessment. , 15/10/2020 to 15/10/2020
    • Participant, ASEAN-QA Online Forum Series 3 “Going Digital: Assuring Quality in Assessment” held on September 30, 2020 via Zoom, 30/09/2020 to 30/09/2020
    • Facilitator, BENGKEL PENAMBAHBAIKAN BORANG KERANGKA KELAYAKAN MALAYSIA (KKM) BAGI KURSUS KO-KURIKULUM BHEP, 07/09/2020 to 07/09/2020
    • Participant, WORKSHOP ON INFOGRAPHICS USING MICROSOFT POWERPOINT, 19/08/2020 to 19/08/2020
    • Participant, VISIONING WORKSHOP, PELAN TRANSFORMASI UNIVERSITI MALAYA, 05/08/2020 to 05/08/2020
    • Trainer, Bengkel Pemerkasaan ProQAE Siri 4, 28/07/2020 to 28/07/2020
    • Penganjur, Bengkel Pemerkasaan Pakar Jaminan Kualiti Program (siri 4) , 28/07/2020 to 28/07/2020
    • Panelist, ASEAN QA forum series 1, 23/07/2020 to 23/07/2020
    • Panelist, ASEAN-QA Online Forum Series 2020: Going Digital: How Do We Assure Quality in the Shift, 23/07/2020 to 23/07/2020
    • Facilitator, Workshop for Academic Quality Assurance, BENGKEL PEMERKASAAN KUALITI PTj AKADEMIK, 07/08/2018 to 08/08/2018
    • Speaker, delegates from UKM for quality assurance benchmarking., 03/08/2018 to 03/08/2018
    • External Examiner, Examination for Confirmation of Librarian Grade S19, 21/03/2018 to 21/03/2018
    • Speaker, National Symposium on Malaysian Scholarly Communication towards Empowering Malaysia Scholarly Knowledge Visibility and Impact. , 06/02/2018 to 06/02/2018
    • Speaker, Delegates from Carage State University, Manila. , 02/02/2017 to 02/02/2017
    • Participant - Program Transformasi Negara, 26/09/2016 to 28/09/2016
    • Participator in International Conference of Libraries, Information and Society 2016, 20/09/2016 to 21/09/2016
    • Speaker, Delegates from the Ministry for Education and Vocational Training, Tanzania , 22/04/2015 to 22/04/2015
    • Speaker, Delegates from Tohoku University, Japan , 15/02/2015 to 15/02/2019
    • Member N116, Guru Nanak Darbar - Sikh Community Temple, 2021
    • Invited speaker at the 60th Anniversary of Library and Information Science Department International Conference& Workshop Making you know , 18 19 October 2012, FIB UI, Depok, Jakarta , 18/10/2012 to 19/10/2012
    • Invited Speaker at the 2nd PERPUN International Conference & Workshop on Value Management for libraries: Towards excellence through ROI, 27-28 Sept. 2012, Kuching Sarawak, 27/09/2012 to 28/09/2012
    • Member - Malaya Samachar , 2021
    ACADEMIC/PROFESSIONAL SERVICES
    Evaluation Activity
    (Activity),(Duration),(Category)
  • Reviewer, SAGE Open, 2020 to 2020 (Article in Journal)
  • FRGS Evaluator , 2020 to 2020 (FRGS grant)
  • PhD thesis examiner for Monash University, 2019 to 2019 (Thesis)
  • Evaluation Panel for Faculty Research Grant , 2018 to 2020 (Project)
  • Panel, Research Management Unit, Faculty of Business & Accounting, 2018 to 2021 (Project)
  • Editorial board member, International Journal of Information Studies and Libraries, 2017 to 2019 (Article in Journal)
  • SCHOOL LIBRARIES AND THEIR ROLE IN RURAL THAILAND: PERCEPTIONS OF PUBLIC PRIMARY SCHOOL PRINCIPALS. PhD. QUT Australia , 2017 to 2017 (Thesis)
  • Students Adoption Of Electronic Journals For Scholarly Communication: A Case Of An Academic Library. , 2015 to 2015 (Thesis)
  • Investigating The Perceived Usefulness And Effectiveness Of Information Skills Training Program At University Of Malaya Library. , 2015 to 2015 (Thesis)
  • ETTLIS 20115, 2015 to 2015 (Article in Proceeding)
  • ALIEP 2015, 2015 to 2015 (Article in Proceeding)
  • Reviewer, INTERNATIONAL JOURNAL OF INFORMATION DISSEMINATION AND TECHNOLOGY , 2011 to 2011 (Article in Journal)
  • Reviewer, International Conference on Education, Training and Informatics, ICETI 2011, 2011 to 2011 (Article in Proceeding)
  • Reviewer, International Conference on Education and Information Systems, Technologies and Applications, EISTA , 2010 to 2010 (Article in Proceeding)
  • Reviewer, Malaysian Journal of Library & Information Science, 2010, 2010 to 2010 (Article in Journal)
  • The Bibliographic control of dictionaries publisher in Malaysia between 1990-2005, 2007 , 2007 to 2007 (Thesis)
  • Expert Linkages
    (Linkages Description),(Organisation),(Duration of Involvement),(Level)
  • PhD Adjudication Panel Member, Annamalai University, Annamalainagar, 2019 (International)
  • -Advisory Board, 26th World Conference on Applied Science, Engineering and Technology WCASET, Manila [international], World Conference on Applied Science, Engineering and Technology WCASET, 2019 (International)
  • President, Malaysian Chapter, LISSASPAC (Library and Information Science Society for Asia and the Pacific), 2015 (International)
  • Information Schools Consortium, Consortium of iSchools Asia-Pacific (CiSAP), 2011 (International)
  • Academic/Technical Contribution
    (Activity),(Organisation),(Duration),(Role)
  • International Technical Program Committees, 3rd International Conference on Data Science and Information Technology, 2020 - 2020 (Committee Member)
  • Panel member for Evaluation of PPP Grants , University of Malaya, 2016 - 2016 (Expert Advisor)
  • PENYEDIAAN PENULISAN BUKU MALAYSIAN HIGHER EDUCATION SYSTEM UNTUK KEMENTERIAN PENGAJIAN TINGGI , KEMENTERIAN PENGAJIAN TINGGI , 2011 - 2012 (Committee Member)
  • AWARD AND STEWARDSHIP
    (Name of Award/Stewardship),(Awarding Institution),(Year Awarded),(Type of Award)
    • Anugerah Perkhidmatan Setia 20 Tahun (20 years Faithful Service Award), University of Malaya, 2019
    • Skim Galakan Penerbitan Program Pemberian Taraf Cream 2019 (Publication Scheme), Ministry of Education, Malaysia, 2019
    • Skim Galakan Penerbitan Program Pemberian Taraf Cream 2018 (Publication Scheme), Ministry of Education, 2018
    • Gold Award in International Invention & Innovative Competition (InllC Series 1/2018), MNNF Network, 2018
    • Silver Award for Prototaip Manual Tahun pertama Bayi: Panduan Penjagaan bagi Ibu Bapa Kurang Upaya Penglihatan - Invention Category C, National Library Malaysia, 2017
    • CERTIFICATE OF APPRECIATION - OUTSTANDING CONTRIBUTION TO MALAYSIAN JOURNAL OF LIBRARY & INFORMATION SCIENCE CREAM AWARD 2015, 2016, 2017 CLARIVATE ANALYTICS' WOS INDEXED. , MALAYSIAN JOURNAL OF LIBRARY & INFORMATION SCIENCE, 2017
    • EXCELLENCE SERVICE AWARD, University of Malaya, 2015
    • EXCELLENCE SERVICE AWARD, University of Malaya, 2012
    • 2012 Highly Commended Award for article published in The Electronic Library, Emerald Literati Network, 2012
    • Anugerah Perkhidmatan Cemerlang, Universiti Malaya, 2012
    • LTR Best Paper Award, World Library and Information Congress, IFLA, 2009
    • CERTIFICATE OF EXCELLENT SERVICE, University of Malaya, 2007
    • EXCELLENCE SERVICE AWARD, University of Malaya, 2006
    • Certificate of Excellent Service , University of Malaya, 2004
    • EXCELLENCE SERVICE AWARD, University of Malaya, 2003
    CONSULTANCY PROJECT
    (Project title),(Organisation),(Duration),(Role),(Level)
    • Reviewer, Journal of Information Science Theory and Practice, Korea Institute of Science and Technology Information (KISTI), 01/12/2020 to 01/12/2020 (International)
    • Assessor for AUN-QA Programme Assessment, Chulalongkorn University, Asean University Network, 01/10/2020 to 01/10/2020 (International)
    • Assessor, AUN-QA Programme Assessment_Danang University, Danang University, 01/02/2019 to 01/02/2019 (International)
    • Assessor, AUN QA Programme Assessment_Mahidol University, Mahidol University, 01/02/2018 to 01/02/2018 (International)
    • Assessor, AUN-QA Programme Assessment_Gajah Mada University, Universiti Gajah Mada , 01/02/2019 to 01/02/2019 (International)
    • Assessor, AUN QA programme Assessment_HCM University, Ho Chi Minh University, 01/02/2019 to 01/02/2019 (International)
    • Workshop on Improvement of Library Reference Services (Bengkel Pemantapan Perkhidmatan Rujukan Perpustakaan), University of Malaya Library, 01/02/2015 to 01/02/2015 (National)
    • Reviewer, Online Information Review, Online Information Review, 01/02/2020 to 01/02/2020 (International)
    • Reviewer, Seminar Library & Information Professionals, UiTM, 01/02/2020 to 01/02/2020 (National)
    • Assessor, Full Accreditation for Diploma in Accounting Programme, Universiti Malaya, 01/02/2017 to 01/02/2017 (National)
    • External Examiner for PhD Thesis from periyar University_P. sankar_2018, Periyar university, 01/02/2018 to 01/02/2018 (International)
    • External examiner, for PhD_ Bharathiar University_S.Sinthan_2017, Bharathiar University, 01/02/2017 to 01/02/2017 (International)
    • Assessor for AUN QA Programme Assessment_VNU_Hanoi, AUN QA, 01/02/2019 to 01/02/2019 (International)
    • External Examiner for PhD_QUT_BAZILAH Hj A TALIP_2016, Queensland University of Technology, 01/02/2016 to 01/02/2016 (International)
    • Assessor, AUN QA Programme Assessment_Universitas Padang, AUN QA, 01/02/2019 to 01/02/2019 (International)
    • Assessor, Doctor of Management Programme Assessment or Full Accreditation. , Universiti Malya, 01/02/2019 to 01/02/2019 (National)
    • Assessor for AUN QA Programme Assessment_Naresuan University, http://www.aun-qa.org/contacts, 01/02/2020 to 01/02/2020 (International)
    • External Examiner for PhD-QUT_NIBOLON WIMOLSITTICHAI_2017, Queensland University of Technology, 01/02/2017 to 01/02/2017 (International)
    • External examiner_QUT_KAREN F KAUFMANN_2018, Queensland University of Technology, 01/02/2018 to 01/02/2018 (International)
    • External Examiner for PhD Thesis from Pondicherry University_Sri Amudha_2018, Pondicherry University, 01/02/2018 to 01/02/2018 (International)
    • External examiner for PhD_ Monash University_ Tesfahun Melese Yilma_2019, Monash University, 01/02/2019 to 01/02/2019 (National)
    • External Examiner for PhD Thesis from Periyar University_A. Rubinandhini_2018, Periyar university, 01/02/2018 to 01/02/2018 (International)
    • External Examiner for PhD Thesis from Bharathiar University_Maheswari S_2017, Bharathiar University, 01/02/2017 to 01/02/2017 (International)
    • Workshop on Data Analysis on Library Decision Making, Sunway University, 01/12/2019 to 01/12/2019 (National)
    • Speaker, COPPA required documentation for Faculty of Dentistry Academic Programmes, UNIVERSITY OF MALAYA, 01/02/2018 to 01/02/2018 (National)
    • Expert Advisor, University of Aden Workshop on Academic Standards and qualities, FSKTM, 01/02/2018 to 01/02/2018 (International)
    • External Examiner for PhD Thesis from QUT_Vicky Bayati_2017, Queensland University of Technology, 01/02/2017 to 01/02/2017 (International)
    • Facilitator, Workshop on Competencies for Reference Librarians, UiTM, 01/10/2014 to 01/10/2014 (National)
    • Member International Advisory Board- 4th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS-2014), Jaypee Institute of Information Technology, 01/04/2014 to 01/04/2014 (International)
    • Training the Trainers in Information Literacy, UiTM/UNESCO, 01/11/2008 to 01/11/2008 (Others)
    • Leadership Development for Directors of National Libraries in Developing Countries, Persatuan Pustakawan Malaysia, 01/11/2006 to 01/11/2006 (National)
    • Leadership Development for Senior Executives of National Libraries in Developing Countries, Librarians Association of Malaysia, 01/11/2007 to 01/11/2007 (International)
    • Development of Competencies for TSDAS DIGITAL LIBRARY Librarians, Open University Malaysia, 01/11/2007 to 01/11/2007 (University)
    • Development of Competencies for PETRONAS Librarians, PETRONAS , 01/11/2007 to 01/11/2008 (University)
    PAPER PRESENTED
    (Title),(Event),(Date Presented),(Organiser),(Level)
    INVITED SPEAKER
  • JUMP=STARTING REMOTE TEACHING AND LEARNING DURING AN EMERGENCY, WEBINAR SERIES MIZORAM UNIVERSITY, 11/09/2020 to 11/09/2020, DEPERTMENT OF LIBRARY & INFORMATION SCIENCE, MIZORAM UNIVERSITY, INDIA.  (International)
  • GOING DIGITAL: HOW DO WE ASSURE QUALITY: CASE PRESENTATION 2 : UNIVERSITY OF MALAYA, ASEAN QA online forum series 2020, 23/07/2020 to 23/07/2020, ASEAN QA ASSOCIAATION (International)
  • Effective Institutional Governance and Leadership: The University of Malaya way. , HEEACT International Conference 2019, 02/10/2019 to 02/10/2019, Higher education Evaluation and Accreditation Council of Taiwan (International)
  • LIS Education in Malaysia, Library & Information Science Education in developing Countries Special Interest group IFLA satellite Meeting, 23/08/2018 to 23/08/2018, Department of Library & Information Science, Um and IFLA 2018 (International)
  • The Online Customer's Experience: an endless echo, International Symposium on Emerging Technologies in Libraries and Information Services, 06/01/2015 to 08/01/2015, JIIT & Jaypee University Anoopshahr & King's College London (International)
  • Introduction to Universiti Malaya Quality Management System, Taklimat SPK Universiti Malaya bagi staf Fakulti Sains, 20/08/2013 to 20/08/2013, Faculty of Science (University)
  • Sistem pengurusan Kualiti, KURSUS INDUKSI SIRI 6/2011 BAGI KUMPULAN I(KUMPULAN PENGURUSAN & PROFESIONAL SERTA KUMPULAN SOKONGAN GRED 27&29) PADA 13-29 SEPTEMBER 2011, 14/09/2011 to 14/09/2011, BSM (University)
  • SPK Universiti Malaya, Kursus Induksi Kumpulan Sokongan (Kumpulan II) SIRI 4/2006, 15/09/2006, Bahagian Sumber Manusia, Universiti Malaya (University)
  • Pengenalan SPK UM, Kursus Induksi Kumpulan Pengurusan & Profesional dan Kumpulan Sokongan Gred 27 & 29 , 26/06/2006, Bahagian Sumber Manusia, Universiti Malaya (University)
  • SPK UM, Kursus Induksi Kumpulan Pengurusan & Profesional dan Kumpulan Sokongan Gred 27 & 29 , 19/05/2006, Bahagian Sumber Manusia, Universiti Malaya (University)
  • Pengenalan SPK UM, Kursus Induksi, 15/05/2006
  • EVENT ORGANISER
  • -, Scholarly Communications: The Digital Transition, Open Access, Social Media and Trustworthiness, 03/12/2014 to 03/12/2014, Department of Library & Information Science (International)
  • School Librarians Readiness for Information Literacy Implementation , International Conference on Libraries, Information and Society, ICoLIS 2014, 04/11/2014 to 05/11/2014, Dept of Library & Information Science, FSKTM (International)
  • Research Collaboration in LIS in the Asia-Oceania region, Forum on Research Collaboration in LIS in the Asia-Oceania region, 20/02/2014 to 20/02/2014, Department of Library & Information Science (International)
  • Urusan Maklum Balas Pelanggan & Penambahbaikan Berterusan, Taklimat SPK UM dan MQF untuk Staf Pengurusan & Professional baru UM, 28/02/2013 to 28/02/2013, QMEC (University)
  • Audit Kualiti Dalaman Bil. 13, Kursus Pemantapan Auditor Dalaman, 26/04/2012 to 26/04/2012, QMEC (University)
  • The landscape of open access institutional repositories in the Asian continent, International Conference on Libraries, Information and Society 2010, 09/11/2010 to 10/11/2010 (International)
  • IPTA Quality Survey, Bengkel World Class University, 12/05/2007 to 12/05/2007, QAMU, UM (National)
  • PRESENTER
  • A case study of First-time mothers with visual impairment's information behavior: a work in progress, Putrajaya International Conference on Children, Women, Elderly and People with Disabilities 2017, 28/10/2017 to 29/10/2017, PICCWED (International)
  • Examining Children as Web Users: Methodological Considerations, Qualitative and Quantitative Methods in Libraries, QQML, 26/05/2015 to 29/05/2015 (International)
  • Customer feedback measures, Bengkel Pengurus Kualiti (Bukan Akademik), 24/04/2014 to 25/04/2014, QMEC (University)
  • Customer feedback Measures, Bengkel Pengurus Kualiti (Akademik), 10/04/2014 to 11/04/2014, QMEC (University)
  • ROI and library governance : which is the key indicator : satisfaction, value or loyalty?, PERPUN International Conference & Workshop on Value Management for Libraries : Towards Excellence Through ROI (2nd : 27-28 Sep 2012 : Kuching, Sarawak), 22p, 27/09/2012 to 28/09/2012, PERPUN (International)
  • Open Access Initiatives in Academic Libraries : Challenge to the User., World Library and Information Congress, IFLA, 23/08/2009 to 27/08/2009 (International)
  • Information Audit and Customer Satisfaction, Leadership Development for Senior Executives of national Libraries in Developing Countries, 14/08/2007 to 15/08/2007, Persatuan Pustakawan Malaysia (International)
  • E-Documentation: The Shift from Paper To Digital Documents In University of Malaya, Bengkel Penulisan Buku QAMU, 10/08/2007 to 12/08/2007, QAMU, UM (University)
  • Customer Satisfaction , Development of Competencies for TSDAS Digital Library Librarians, 02/07/2007 to 04/07/2007, TSDAS Digital Library (University)
  • Pencapaian & Halatuju Seksyen Dokumentasi, Bengkel Halatuju QAMU, 26/01/2007 to 27/01/2007, QAMU, UM (University)
  • Strategic Planning, Workshop on Leadership Development for Directors of National Libraries in Developing Countries, 11/07/2006 to 14/07/2006, Persatuan Pustakawan Malaysia (International)
  • Introduction to Documents Management, Delegates of Higher Education Relevance & Qaulity Agency (HERQA)of The Ministry of Education Addis Ababa, Ethopia , 22/03/2006, QAMU (University)
  • Urusan Dokumen UM, SIRI TAKLIMAT PENGHAYATAN SPK UM , 24/02/2006, QAMU (University)
  • Penghayatan SPK, Bengkel Peningkatan Penghayatan SPK untuk Pengurus Kualiti PTj, 21/12/2005 to 23/12/2005, QAMU (University)
  • Quality Management System : Document Control in UM, Visit by International visitors from IC-STAR Universitas Utara, 31/10/2005, QAMU, UM (University)
  • Penyemakan Urusan Aduan, Bengkel Penyemakan Urusan Aduan, 24/03/2005, QAMU (University)
  • OTHERS
  • -, Seminar on Internal-External Quality Assurance (SIEQA II 2015), 19/08/2015 to 19/08/2015, MQA (National)
  • -, Universities in transition: Blended Online Offline Learning Symposium, 04/08/2015 to 05/08/2015, ADEC (National)
  • Financial Resources for Science based Postgraduate students, Workshop - Financial Resources for postgraduate students, 26/05/2014 to 26/05/2014, IPPP (University)
  • Participant, International Digital Library Conference, 09/04/2014 to 11/04/2014, PPM (International)