Curriculum Vitae


Senior Lecturer
  • Department of Decision Science
    Faculty of Business and Economics
  • +603-79673854


Dr Shamshul Bahri received his PhD from Brunel University, London, his Master of Business Administration (MBA) from University of Malaya, and his Bachelor of Business Adminstration (BBA) from Universiti Kebangsaan Malaysia, Bangi. Before joining University of Malaya in 2000, he worked as an officer at the New Straits Times Press (M) Bhd, Jalan Riong Bangsar. There, he assisted the Central Region Circulation Manager in coordinating the Kuala Lumpur, Petaling Jaya, and Kelang circulation offices. 

He lead the Department of Operations and Management Information Systems, Faculty of Business and Accountancy, University of Malaya in two stints: 2011 to 2014 and 2018-2019. His speciality is in the area of information systems (IS), especially IS implementation, payment systems, healthcare information systems, and social media. His current research interests lie in the area of finance technology (Fintech) and big data analytics. He was a Visiting Fellow at the School of Information Systems and Technology Management, University of New South Wales (UNSW), Sydney, Australia in 2014 and a Visiting Professor at Universitas Brawijaya, Malang, Indonesia, in 2020. 

As an academic, Dr Shamshul had scored many firsts. He was the first academic from Malaysia's public universities to co-chair the program committee of the Pacific Asia Conference on Information Systems (PACIS). It happened in the conference's 21st edition (2017) held in Langkawi Island, Malaysia. He was also the first from Malaysia's public universities to be selected as an associate editor (the Human Behavior and IS Track) at the premier International Conference on Information Systems (ICIS) when it was held in 2014 in Auckland, New Zealand. He was also the first from Malaysian universities to get the outputs from his joint-research with colleagues from UNSW and NUS, published in the Information Systems Journal (ISJ) and European Journal of Information Systems (EJIS). The two journals are listed in the "IS senior scholars' basket of eight" publications considered to be the most prestigious in the field of information systems. He is also currently a senior editor for the Pacific Asia Journal of Information Systems (PAJAIS) and an editorial member for the International Journal of Computer Theory and Engineering. In recognition of his contribution to the Association for the Information Systems (AIS) and to the field, especially in the Asia-Pacific region, he was recently awarded by the Association for Information Systems (AIS) the title of "Distinguished Member of the AIS", the first, and currently the only academic from Malaysian universities to receive the honour. 

Although less athletic, Dr Shamshul likes to play tennis. His hobbies include reading and singing.  


    Public Health Informatics
    Wireless Technologies e.g RFID, Wi-Fi, Wi-Max


  • PhD (Brunel), (In Search of The Radio Frequency Identification (Rfid) Implementation Framework)
    Brunel University, UK
  • MBA(UM), (Business Administration)
    Universiti Malaya (UM)
  • BBA(Hons)(UKM)(1996), (Business Administration)
    Universiti Kebangsaan Malaysia (UKM)


  • Member of the Application Systems Evaluation Committee (JPSA)
    13 Apr 2020 - 12 Apr 2023 (University Malaya)
  • Member of the Cafetaria Committee
    01 Jan 2019 - 31 Dec 2020 (Department of Operation and Management Information System, Faculty of Business & Accountancy)
  • Head of Department
    01 Jan 2018 - 31 Dec 2019 (Operation and Management Information System, Faculty of Business & Accountancy)
  • Head of Department
    01 Jul 2014 - 31 Jul 2014 (Operation and Management Information System, Faculty of Business & Accountancy)
  • Head of Department
    01 Jul 2011 - 30 Jun 2014 (Operation and Management Information System, Faculty of Business & Accountancy)


    2020 to present (International)
    2022 to 2023 (International)
    2019 to 2022 (International)
    2008 to 2021 (International)
    2016 to 2018 (International)


  • Distinguished Member
    The Association for Information Systems, 2020 (International)
    University of Malaya, 2015 (University)
    University of Malaya, 2003 (University)
  • Certificate for Excellent Service
    University of Malaya, 2002 (University)


Article in Journal
  1. Ahmad, Nursyazwani; Bahri, Shamshul; Fauzi, Ali (2020). Reinforcing The Status Quo in Organizations Through Mobile Instant Messaging (MIM), PACIFIC ASIA JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS. 12(3), 82-103. doi:10.17705/1pais.12304
  1. Bahri, S., Fauzi, A., Ahmad, N. (forthcoming). A communication overload scale for use with mobile instant messaging for work management. Digital Business.
  2. Methsiri, C., Bahri, S. & Fauzi, A. (2020). Collaborative Approach in Developing Regulations for Mobile Money in Sri Lanka. The Electronic Journal of Information Systems in Developing Countries. DOI: 10.1002/isd2.12129
  3. Leong, C., Pan, S. L., Bahri, S., Fauzi, A. Social media empowerment in social movements: Power activation and power accrual in digital activism. European Journal of Information Systems, doi: 10.1080/0960085X.2018.1512944
  4. Bahri, S. & Fauzi, A. Developing a maturity model for government community broadband projects. International Journal of Electronic Governance.
  5. Shaaya, S., Bahri, S. Ainin, S., Jaafar, N. I., Phoong, S. W., Yeong, W. C. (forthcoming). The application of text mining and analytics: A systematic literature review, Journal of Computer Theory and Engineering, 10(4), 116 - 120
  6. Tim, Y., Pan S. L, Bahri, S., & Fauzi A. (2018). Digitally enabled affordances for community-driven environmental movement in rural Malaysia. Information Systems Journal, 28(1), 48 - 75.
  7. Bahar, N. & Bahri, S. (2017). Knowledge management process-oriented strategy for healthcare organizations. International Journal of Knowledge Management, 13(4), 73 - 89
  8. Y. Tim, Pan, S. L., Bahri, S., Fauzi, A. (2017). Digitally enabled crime-fighting communities: Harnessing the boundary spanning competence of social media for civic engagement. Information & Management, 54(2), 139 - 268.
  9. Ainin, S., Bahri, S., Faziharudean, T. M., Salleh, N. A. M., Organizations Performance, Customer Value and the Functional Capabilities of Information Systems," Information Systems Management. 32(1), 2-14
  10. Bahri, S. 2013. RFID in libraries: A case study on implementation. Library Hi Tech News 30(5): 21 - 26
  11. Shamshul Bahri, Mahzan, N. & Lee, C.K. 2013. Determining the factors that attracts vendors to participate in an e- procurement system. International Journal of Procurement Management 6(4) : 481-494
  12. Ainin, S., Bahri, S., Faziharudean, T. M., Salleh, N. A. M., 2012. Impact of business process outsourcing practices on financial performance. Asian Journal of Information Technology, 11(2), pp. 56- 64
  13. Bahri, Shamshul. 2009. Managing the implementation of an innovative technology in a hospital: A case study. Journal of Systems and Information Technology 11(3): 269-285
  14. Bahri, S. (2007). Enhancing quality of data through automated SARS contact tracing method using RFID technology. International Journal of Networking and Virtual Organisations, 4(2), 145
  15. Bahri, S. (2002). Telecommuting: A difference in acceptance of the concept between workers in the East Coast and Kelang Valley. Asia Pacific Management Review, 7(3), 287
  1. Bahri, S., Ismail, I., Jaafar, N. I., Fauzi, A., Shaharuddin, S. S., Bahar, N. (2023). The State of Fintech in Malaysia. Universiti Malaya Press.
  2. Bahri, S., Mohezar, S. Jaafar, N. I (eds.) (2018). Current and Emerging Issues in Operations Management. Penerbit Universiti Malaysia Terengganu (UMT). 1st edition
  3. Berisha, E., Kohli, J. Ismail, I. Rahman, M. M., Bahri, S. (2018). Towards a cashless Malaysia: The stakeholders' perspective. Asian Institute of Finance.
Chapter in Books
  1. Bahri, S. & Fauzi, A. (2018). The role of social media in social advocacy. In S. L. Pan & M. S. Sandeep (Eds.). Digital Enablement: The Consumerizational and Transformational Effects of Digital Technology (pp. 71-82). Singapore: World Scientific Publishing.
  2. Bahri, S. & Khan, A. F. A. 2014. Social innovation through social media. In Sulaiman, A. & Naqshbandi, M. M. (editors). Social Media: Dynamism, Issues, and Challenges, p. 150 - 163. Patridge Publishing, Singapore
  3. Sulaiman, A., Faziharudean, T. M., Bahri, S., Salleh, N. A. 2012. A survey of the level of utilization in using information technology by Malaysia's small and medium enterprise. In Mangal, V. & Karmakar, U. (editors),The UCLA Anderson Business and Information Technologies (BIT) Project: A Global Study of Business Practice, p. 65 - 80. World Scientific Publishing, Singapore
Article in Proceeding
  1. Suwandaarachchi, C. M., Bahri, S., Fauzi, A. (2018). Collaborative regulatory development in Sri Lankan mobile money sector for financial inclusion. Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS), Yokohama, Japan.
  2. Carmen Leong, Shan Ling Pan, Shamshul Bahri, Ali Fauzi, 2016. Digital Enablement: Social Media in Empowering the Grassroot Environmental Movement of Malaysia, Proceedings of the International Conference on Information Systems, Fort Worth, Dallas, USA.
  3. Bahri, S. & Bahar, N. (2015). Developing process model for management of knowledge-intensive organization A case study of a hospital. Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Singapore.
  4. Bahri, S. & Jaafar, N. I. Against all odds: How a government's open source software (OSS) implementation survived. Proceedings of the 25th Australasian Conference on Information Sytems, 8 - 10 December 2014, Auckland, New Zealand
  5. Chong, T., Leong, C., Pan, S.L., Bahri, S., Fauzi, A. Use of social media in disaster relief during the Kuantan, Malaysia flood. Proceedings of the International Conference on Information Systems, 14 17 December 2014, Auckland, New Zealand
  6. Tim, Y., Pan, S. L., Bahri, S., Fauzi, A. Social media as boundary objects: A case of digitalized civic engagement in Malaysia. Proceedings of the 25th Australasian Conference on Information Systems, 8 10 December 2014, Auckland, New Zealand
  7. Bahri, S. (2010). Enhancing the delivery of library's services through the implementation of an emerging information technology: A process framework. Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Taipei, Taiwan.
  8. Bahri, S. & Nasirin, S. 2007. The deployment of IT in managing the SARS contact tracing: a case study of the Health Protection Unit, Proceedings of the 12th International Symposium on Health Information Management Research, Sheffield, United Kingdom
  9. Bahri, S. 2006. SARS contact tracing management process, Proceedings of the 10th Pacific Asia Conference on Information Systems (PACIS), 6 - 9th July 2006, Kuala Lumpur, Malaysia
  10. Bahri, S. 2004. Interorganizational information systems: a reflection from theoretical viewpoints, Proceedings of the The International Business Information Management Conference, 4 - 6th July 2004; Amman, Jordan
  11. Sulaiman, A. & Bahri, S. 2003. Trends of Malaysian consumers online purchasing behavior, Proceedings of the 1st National Seminar on Electronic Commerce, 7th October, 2003, Petaling Jaya, Selangor.
  12. Bahri, S. & Rahim, Aishara A. 2002. Aligning the role of internal auditors in a corporate e-governance environment, Proceedings of the 1st International Conference on Corporate Governance : Trends and Changes In The Millennium, 29 -30th October, 2002; Kuala Lumpur, Malaysia
  13. Bahri, S. 2001. Telecommuting : a difference in the acceptance of the concept between workers in the East Coast and Kelang Valley; Proceedings of the Seventh Asia Pacific Management Conference, 2 - 4 November, 2001; Kuala Lumpur, Malaysia
  14. Bahri, S. Virtual organization (teleworking/telecommuting) : how the workers see it, Proceedings of the 2nd Conference on Information Technology in Asia, 17 - 19 October, 2001; Kuching, Sarawak
  15. Sulaiman, A., Jani, R. & Bahri, S. 2001. The development of e-commerce in Malaysia, Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government, Vol. 202, pp 341 - 354
  16. Bahri, S. 2000. Online payment systems : a study on its usage by several Companies in Malaysia, Refereed Proceedings of the International Conference on Electronic Commerce : Emerging Trends In E-Commerce; 21 - 23 November, 2000; Kuala Lumpur, Malaysia
Other Publications
  1. Laudon, K. C. & Laudon, J. P. 2002. Pengurusan Sistem Maklumat: Organisasi dan Teknologi di dalam Syarikat Berangkaian. Prentice Hall. Sixth Edition. Translated by: Sulaiman, Ainin; Bahri, Shamshul; Yahaya, S. Rohani. - Translations


  • The implementation of Radio Frequency Identification (RFID) in healthcare and libraries


  1. 2001 - 2002, Short Term Research Fund (Vote F)(PJP)
    The role of internal auditors in e-corporate governance ( PROJECT LEADER)
  2. 2000 - 2001, Short Term Research Fund (Vote F)(PJP)
    Teleworking/telecommuting ( PROJECT LEADER)
  3. 1999 - 2000, Personal fund
    Online payment systems ( PROJECT LEADER)
  1. 2017 - 2017, The British Council's Newton Researcher Links Workshop Grant
    Developing an agenda for Fintech research in emerging economies ( Coordinator)
  2. 2009 - 2010, UM
    Business and Information Technologies (BIT): A Global Research Network ( Consultant)


  • The Telecommunication Industry and The 2020 Budget, Bernama
    01 Nov 2019 - 01 Nov 2019 (National)


  1. Artificial Intelligence Tools in Academia: A Cautionary Tale, UTILIZING ARTIFICIAL INTELLIGENCE TOOLS TO SUPPORT RESEARCH, PUBLICATIONS, AND OTHER ACADEMIC ACTIVITIES BY CONSIDERING ETHICAL CONDUCT For Indonesian Students in Universiti Malaya, Kuala Lumpur, Malaysia, Universitas Brawijaya - Universiti Malaya (International) (28 Oct 2023 - 28 Oct 2023)
  1. Red Alert: The Effect of Mobile Instant Messaging Use for Managing Work on Communication Overload and Personal Well-Being, 23rd Pacific Asia Conference on Information Systems, The Association for Information Systems (International) (08 Jul 2019 - 12 Jul 2019)


  1. (2023) Evaluating The Proposal of Raja Sofia Syahanee Binti Raja Iskandar Shah (S2187620/1), a Master of Philosophy Candidate in The Institute of Advanced Studies UM., University, (Reviewer)
  2. (2023) External Examiner for The Phd Thesis of Subashini a/P Ramakrishnan of Nottingham University, Malaysia., National, (External Examiner)
  3. (2020) Reviewer for an article in the Children and Youth Services Review journal. , (Reviewer)
  4. (2020) External Examiner for a Doctor of Business Administration (DrBA) from SEGI University entitled: Antecedents of intention to use mobile learning amongst university students and its impact on actual usage: A case of henan province, China. , (External Examiner)
  5. (2019) Reviewer for the Fundamental Research Grant Scheme (FRGS) at the University of Malaya level., (Reviewer)
  6. (2019) Program Committee Member for the Strategy, Structure and Organizational Impacts of IT track at the Pacific Asia Conference on Information Systems (PACIS 2019) , (Scientific Committee)
  7. (2019) Reviewer for the Interdisciplinary Research Grant. , (Reviewer)
  8. (2019) Senior Editor for the Pacific Asia Journal of the Association for Information Systems (PAJAIS), (Editor)
  9. (2018) International Conference on Digital Economy 2019, Indian Institute of Management (IIM) Raipur, India, (Advisory Committee)
  10. (2016) International Journal of Information Management, (Reviewer)
  11. (2015) External examiner for a doctoral student in City University of Hong Kong., (External Examiner)
  12. (2015) Reviewer for a special edition of the International Journal of Information Management. , (Reviewer)
  13. (2015) Program Co-Chair for the 21st Pacific Asia Conference on Information Systems (PACIS) 2017 at Langkawi Island, Malaysia, (Scientific Committee)
  14. (2014) International Conference on Information Systems, Auckland, New Zealand, (Editor)
  15. (2011) Pacific Asia Conference on Information Systems 2012, Ho Chi Minh City, Vietnam , (Co-Chairs of the E-Government Track)
  16. (2010) Asian Journal of Business and Accounting, (Reviewer)
  17. (2008) Pacific-Asia Conference on Information Systems 2008, China , (Reviewer)
  18. (2007) Information Technology for Development Journal (Special Issue in ICT Management in Developing Countries - in press) , (Reviewer)
  19. (2005) The International Business Information Management Association (IBIMA) Conferences 2005 - 2008 , (Reviewer)
  20. (2004) Industry Research and Development Grant (IGS), 2004 , (Scientific Committee)
Contribution to external organisation
  1. (2020) Visiting Professor, Faculty of Economics and Business, Universitas Brawijaya, Malang, Indonesioa, International
  2. (2020) Publication Chair, The Pacific Asia Conference on Information Systems (PACIS)
  3. (2014) Visiting Fellow, School of Information Systems and Technology Management, University of New South Wales (UNSW), Australia, International
Contribution to event
  1. (2023) Committee Member of The Workshop On Utilizing Artificial Intelligence Tools in Academic Activities, International, (Event Organiser)


Postgraduate Student
PhD/ Doctoral
  1. (2022) The Effect of Mobile Instant Messaging (MIM) Usage in Managing Work on Power Relations in Organizations, NUR SYAZWANI BINTI AHMAD
  2. (2012) Developing a knowledge management process model in Malaysia's healthcare organizations, Nurhidayah Basri
  1. (2017) Factors Affecting Knowledge Sharing Behavior in the Malaysian Army, Norizma bte Mustafa
  2. (2016) Rumor Theoretic Analysis of Tweets During Social Crisis Communication, Mohd Amar bin Odenan
  3. (2016) Developing a Process Model for Transfer of Technology in the Armed Forces, Ramli bin Jama'at
  4. (2016) Acceptance of Fintech Among Banking Consumers in Malaysia, Malini Chinnathamby
  5. (2015) Nurses Perceptions and Acceptance of the Bar-Coded Medication Administration Technology, Lee Pei Lee
  6. (2015) Factors Affecting the Intention to Act on Recommendation via Social Network Site, Loh Siao Ching
  7. (2012) Cloud computing adoption among SMEs in Malaysia, Naby Camara
  8. (2011) The understanding of green information technology/system among managers in Malaysia, Mohanad Hijazi
  9. (2011) Predicting young consumers adoption of mobile banking services in Malaysia, Chan Yann Nong
  10. (2011) Adoption of clinical application system in public health clinic: Case study on teleprimarycare system, Harizam Mohd Noor
  11. (2009) A Case Study of RFID Adoption in a Malaysian Logistic Company: An Application of the Technology Appropriation Model, Wilson Koh Tiong Lin
  12. (2008) E-Government Services in Countries Under the Anarchy of Internal Conflicts: Somalia Case Study, Mahamoud Mohamed Alasso
  13. (2008) Adoption of Internet Banking by Iranian Consumer, Anita Yousefian
Under Graduate Students
  1. (2002) Research Project
  2. (2001) Research Project


Doctor Of Philosophy
  1. (2023) CVA8004 - Operations Management and Information System Issues and Practices
  2. (2023) CXA8005 - Qualitative Data Analysis
  3. (2022) CVA8004 - Operations Management and Information System Issues and Practices
  1. (2023) CQC7030 - Strategic Information Systems
  2. (2022) CQC7048 - Business Intelligence and Analytics
  3. (2022) CQC7030 - Strategic Information System
  4. (2021) CQC7030 - Strategic Information System
  5. (2017) CMGB6102 - Management Information Systems
  6. (2017) CMGB6102 - Management Information Systems
  7. (2017) CXA8003 - Quantitative Reasearch Methods
  8. (2016) CMGB6102 - Management Information Systems
  9. (2015) CMGB6102 - Management Information Systems
  10. (2015) CMGB6102 - Management Information Systems
  11. (2014) CXHB7108 - Qualitative Research Methods
  12. (2013) CMGB6324 - Decision Support System
  13. (2013) CMGB6325 - Database Managemant System
  14. (2013) CXHB7104 - Philosophy of Science in Management
  15. (2012) CMGB6322 - Strategic Information System
  16. (2012) CXHB7108 - Qualitative Research Methods
  17. (2011) CMGB6321 - E-Commerce
  18. (2011) CMGB6322 - Strategic Information System
  19. (2011) CMGB6335 - Seminar in Information Systems Research
  20. (2011) CXHB7101 - Computer Applications for Business Research
  21. (2010) CMGB6322 - Strategic Information System
  22. (2010) CMGB6325 - Database Managemant System
  23. (2008) CMGB6322 - Strategic Information System
  1. (2023) CID2005 - Business Analysis and Systems Design
  2. (2023) CID2003 - Business Data Communication
  3. (2022) CIA3002 - Advanced Accounting Information Systems
  4. (2022) CID2003 - Business Data Communication
  5. (2022) CID1001 - Management Information Systems
  6. (2022) CID3002 - Strategic Information Systems
  7. (2021) CID2003 - Business Data Communication
  8. (2021) CID3002 - Strategic Information Systems
  9. (2020) CID3002 - Strategic Information Systems
  10. (2017) CBEB2314 - Business Application Development
  11. (2016) CBEB2314 - Business Application Development
  12. (2015) CBEB2314 - Business Application Development
  13. (2014) CBEB2317 - Business Data Communication
  14. (2013) CBEB2314 - Business Application Development
  15. (2013) CBEB2317 - Business Data Communication
  16. (2012) CBEB1103 - Management Information System
  17. (2012) CBEB2307 - Electronic Commerce
  18. (2011) CBEB1103 - Management Information System
  19. (2011) CBEB2307 - Electronic Commerce
  20. (2011) CBEB2317 - Business Data Communication
  21. (2011) CBEB2317 - Business Data Communication
  22. (2010) CBEB1103 - Management Information System
  23. (2010) CBEB1103 - Management Information System
  24. (2010) CBEB2314 - Business Application Development
  25. (2010) CBEB2317 - Business Data Communication
  26. (2009) CBEB1103 - Management Information System
  27. (2009) CBEB2317 - Business Data Communication
  28. (2004) CBEB2317 - Business Data Communication
  29. (2003) CAEA1104 - Information Systems and Accounting I
  30. (2003) CBEB1103 - Management Information System
  31. (2003) CBEB1103 - Management Information System
  32. (2003) CBEB2317 - Business Data Communication
  33. (2002) CBEB1103 - Management Information System
  34. (2002) CBEB2307 - Electronic Commerce
  35. (2002) CBEB2314 - Business Application Development
  36. (2001) CBEB1103 - Management Information System
  37. (2001) CBEB2307 - Electronic Commerce
  38. (2001) CBEB2314 - Business Application Development
  39. (2000) CBEB2307 - Electronic Commerce