Dr Muzalwana is a Senior Lecturer in the Department of Decision Science, Faculty of Business and Economics, Universiti Malaya (UM), where she has served since 2011. She holds a PhD and a master’s degree in applied Statistics from UM, specialising in Statistical Quality Control (SQC), and a BA (Hons) in Business Management from Sheffield Hallam University, United Kingdom. Her interdisciplinary research focuses on SQC, higher education efficiency and value creation for graduate employability. Her work extends SQC beyond manufacturing, particularly using MEWMA control charts for air-quality monitoring in Malaysia. She also applies Data Envelopment Analysis and artificial intelligence to assess and predict higher education institutions' efficiency. Her recent publications address AI-enhanced efficiency analysis, urban PM₁₀ monitoring and sustainable quality management. She has also contributed to books examining Malaysia’s drug market and post-pandemic socioeconomic development. Dr Muzalwana has more than 25 years of teaching experience, including ten years at a private college, before joining UM. She teaches undergraduate Statistics and management decision-making courses, as well as postgraduate courses in statistical quality management and marketing research. She developed the Statistical Methods for Quality Management course in 2012. To date, she has supervised more than 50 master’s students and 14 PhD candidates.