Kiran Kaur (Ph.D., University of Malaya), is a Professor at the Department of Library & Information Science, Faculty of Arts & Social Science, Universiti Malaya. Prof. Kiran was previously the Director of the Quality Management & Enhancement Center (QMEC) responsible for accreditation and quality assurance of all levels of academic programmes in Universiti Malaya. She has had 20 years of experience in quality management systems and academic quality assurance. Prof. Kiran obtained both her Masters in Library and Information Science (1998) and PhD (2011) degree from the University of Malaya. Her research interests include information services, service quality, quality management, academic librarianship, social networking, community information services, social capital and scientometrics. Prof. Kiran's research publications appear in Journal of the Association for Information Science & Technology, Malaysian Journal of Library & Information Science, Library & Information Science Research, Journal of Computer Assisted Learning, Scientometrics, Information Development, The Electronic Library, Libri, JoLIS, Library Review, Library Management and others. Prof. Kiran is the Co-Editor of the Malaysian Journal of Library & Information Science, which is indexed in both Social Science Citation Index and Scopus.  She has served as the President of the Malaysian Chapter for International Library and Information Science Society (ILISS) and an active member of the Consortium of iSchools in Asia-Pacific (CiSAP). Prof. Kiran is currently serving on the Technical Committee of various conferences and is a reviewer/member of the Editorial board of several reputable  journals.