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CURRICULUM VITAE
PERSONAL DETAIL

Name
  Associate Prof. Dr. Sharifah Latifah Binti Syed A Kadir
Designation
  Associate Professor
Department
  Department of Operation and Management Information System
Faculty
  Faculty of Business and Accountancy
Tel. No. (Office)
  79673815
E-mail Address
  slhadad@um.edu.my
ResearcherID Link
  http://www.researcherid.com/rid/B-9754-2010
Address(Office)
  Department of Operation and Management Information System, Faculty of Business and Accountancy Building, University of Malaya, 50603 Kuala Lumpur, MALAYSIA

ACADEMIC QUALIFICATION
(Qualification), (Institution).
PhD, UNIVERSITI KEBANGSAAN MALAYSIA (UKM)
MSc, CARDIFF UNIVERSITY, UK
BSc (HONS), UNIVERSITY OF MALAYA (UM)

PROFESSIONAL AFFILIATION/MEMBERSHIP
(Organisation), (Role), (Year), (Level).

Persatuan Sains Matematik, Membership, 2002, (National)

Institut Statistik Malaysia, Treasurer, 2000-2004, (National)

AREAS OF EXPERTISE
(Area).

Applied Statistics, Total Quality Management, Customer And Employee Satisfaction, Service Quality

RECENT SELECTED PUBLICATIONS
(Publication).
 
Chapter In Book
 
2008

CHAPTER 4 : EQUATION, INEQUALITY AND PARTIAL FRACTION,CHAPTER 5 : TRIGONOMETRY,CHAPTER 6 : EXPONEN, RADICAL DAN LOGARITHMS,CHAPTER 19 : POLYNOMIALS.TITLE : MATEMATIK TULEN PRA-UNIVERSITI PUBLISHER : FAJAR BAKTI .DATE PUBLISHED : FIRST EDITION 1993 SECOND EDITION 1994.PAGES : 118-191 DAN 513-538 
 
Article In Academic Journals
 
2012

Karimi, Y., & Kadir, S. L. S. A. (2012). The Impact of Organisational Culture on the Implementation of TQM: Empirical Study in the Iranian Oil Company. American Journal of Industrial and Business Management, 2(4), 205-216. (Non-ISI/Non-SCOPUS Cited Publication)

Kadir, S. L. S. A., & Nadarajah, D. (2012). Development of measures for process flexibility: usefulness of focus group discussion approach. International Journal of Innovations in Business, 1(2), 134-150. (Non-ISI/Non-SCOPUS Cited Publication)
 
2011

Ciptono, W.S. , Ibrahim, A. R., Sulaiman, A., Syed A. Kadir, S.L., (2011). Sustainability of TQM Implementation Model In The Indonesia s Oil and Gas Industry:An Assessment of Structural Relations Model Fit, Gadjah Mada International of Business, Jan-Apr, 11, Vol. 13, No. 1, ISSN : 1411-1128 (Non-ISI/Non-SCOPUS Cited Publication)

Khan, N. and Abdul Kadir, S.L.S. (2011), "The Impact of Perceived Value Dimension on Satisfaction and Behavior intention: Young-Adult Consumers in Banking Industry", African Journal of Business Management Vol.5 (11), pp. 4087-4099. (ISI-Cited Publication)
 
2010

Khan, N., Abdul Kadir, S.L.S. and Abdul Wahab, S. (2010), Investigating Structure Relationship from Functional and Relational Value to Behavior Intention: The Role of Satisfaction and Relationship Commitment . International Journal of Business and Management, Vol. (5), No. (10), pp. 22-36. ISSN: 1833-8119. 

Nor Hashima Hashim and Sharifah Latifah Syed A.Kadir (2010). THE EFFECT OF CORPORATE IMAGE, CUSTOMER PERCEIVED VALUE, RELATIONSHIP QUALITY AND SWITCHING INTENTION AMONG ISLAMIC BANKING CUSTOMERS IN MALAYSIA,BUSINESS & MANAGEMENT QUARTERLY REVIEW Vol.1, No. 4, December 2010 pp. 60-74. ISSN:2180-2777 (Non-ISI/Non-SCOPUS Cited Publication)
 
2008

Norbani Che Ha, Sharifah Latifah Syed Abdul Kadir & Choo Wee Li (2008). Factors Influencing Purchase Preferences of Store Brand: Example from Hypermarket in Malaysia. The South East Asian Journal of Management. October, 2(2, 117-131. 

Norzalita A.Aziz, Noorjaya M.Y and Sharifah Latifah S.A.K (2008), Web Advertising Beliefs and Attitudes: Internet User s View , The Business Review, Cambridge, Vol 9(2), 332-338. 
 
2006

Ghazali Musa, Sharifah Latifah Syed A. Kadir & Lawrence Lee (2006). Layang Layang: An empirical study on scuba divers' satisfaction. Tourism in Marine Environments, 2(2), 89-102. (SCOPUS-Cited Publication)
 
2000

KARUTHAN CHINNA, SHARIFAH LATIFAH SYED A. KADIR AND MOKHTAR ABDULLAH BOX-CHART : COMBINING ? AND S CHARTS TOTAL QUALITY MANAGEMENT 11 4/5 AND 6 JULAI 2000 

ARAWATI AGUS, SURESH KUMAR KRISHNAN AND SHARIFAH LATIFAH SYED A. KADIR THE STRUCTURAL IMPACT OF TOTAL QUALITY MANAGEMENT ON FINANCIAL PERFORMANCE RELATIVE TO COMPETITIONS THROUGH CUSTOMER SATISFACTION : A STUDY OF MALAYSIAN MANUFACTURING COMPANIES TOTAL QUALITY MANAGEMENT 11 4/5 AND 6 JULAI 2000 

SHARIFAH LATIFAH SYED A. KADIR, MOKHTAR ABDULLAH AND ARAWATI AGUS ON SERVICE IMPROVEMENT CAPACITY INDEX: A CASE STUDY OF THE PUBLIC SERVICE SECTOR IN MALAYSIA TOTAL QUALITY MANAGEMENT 11 4/5 AND 6 JULAI 2000 
 
Others
 
2008

SHARIFAH LATIFAH SYED A. KADIR EMPLOYEE SATISFACTION MODEL : A CASE STUDY OF THE MALAYSIAN CIVIL SERVICE. PROCEEDING IN INTERNATIONAL CONFERENCE OF BUSINESS PRACTICES IN THE DIGITAL ERA - 

SHARIFAH LATIFAH SYED A. KADIR AND ABDUL RAZAK IBRAHIM MANAGERIAL AND EMPLOYEE PERCEIVED SATISFACTION: A GAP ANALYSIS MODEL. PROCEEDING IN INTERNATIONAL CONFERENCE OF GLOBAL BUSINESS IN SERVICE - BALI, INDONESIA 

SHARIFAH LATIFAH SYED A. KADIR EMPLOYEE SATISFACTION RANKING AMONG THE WORKERS OF THE PUBLIC SERVICE SECTOR OF MALAYSIA. PROCEEDING IN INTERNATIONAL CONFERENCE OF GLOBAL BUSINESS IN SERVICE - BALI, INDONESIA 

GHAZALI MUSA, SHARIFAH LATIFAH SYED A. KADIR AND LAWRENCE LEE LAYANG LAYANG: AN EMPIRICAL STUDY ON SCUBA DIVERS SATISFACTION. PROCEEDING IN THIRD ASIA-PACIFIC CHRIE (APACCHRIE) CONFERENCE - K.L, MALAYSIA 
 
2001

SHARIFAH LATIFAH SYED A. KADIR AND MOKHTAR ABDULLAH MEASURING AND IDENTIFYING ENABLERS OF EMPLOYEE SATISFACTION IN THE PUBLIC SERVICE SECTOR IN MALAYSIA, PROCEEDING IN INTERNATIONAL CONFERENCE AND WORKSHOP ON RECENT DEVELOPMENTS IN STATISTICS AND ITS APPLICATIONS 26-30 JUN 2001 K.L, MALAYSIA 
 
2000

SHARIFAH LATIFAH SYED A. KADIR, MOKHTAR ABDULLAH AND ARAWATI AGUS ON SERVICE IMPROVEMENT CAPACITY INDEX: A CASE STUDY OF THE PUBLIC SERVICE SECTOR IN MALAYSIA, PROCEEDING IN WORLD CONGRESS FOR TOTAL QUALITY MANAGEMENT 26-27 JUN 2000 SHEFFIELD, UNITED KINGDOM 

KARUTHAN CHINNA, SHARIFAH LATIFAH SYED A. KADIR AND MOKHTAR ABDULLAH BOX-CHART : COMBINING 8 AND S CHARTS, PROCEEDING IN WORLD CONGRESS FOR TOTAL QUALITY MANAGEMENT 26-27 JUN 2000 SHEFFIELD, UNITED KINGDOM 

AREAS OF RESEARCH
(Project title), (Role), (From)-(Until), (Source), (Level).

Developing a higher education brand index for Malaysia, 2009-2010, MOHE, National