Ahli Jawatankuasa Postgraduate Research Excellence Symposium 2013, Department Of Library Science & Information, Faculty Of Computer Science & Information Technology, 07-Feb-13

Ahli Jawatankuasa Penilai Projek Penambahbaikan Berterusan, University Malaya, 18-Jan-13

Committee Member- Bright Sparks FSKTM, Department Of Library Science & Information, Faculty Of Computer Science & Information Technology, 18-Jul-12

Manager, Customer Feedback And Continuous Improvement Section, University Malaya, 01-May-12 - 30-Jun-13

Panel Member- Research Cluster ICT & Computational Science, University Malaya, 01-May-12 - 30-Apr-13

Reviewer, INTERNATIONAL JOURNAL OF INFORMATION DISSEMINATION AND TECHNOLOGY , International, 01-Oct-11 - 31-Dec-11

Chief Of Internal Auditor, University Malaya, 13-Jun-11 - 01-Jul-11

Manager, Customer Feedback And Continuous Improvement Section, University Malaya, 01-Jun-11 - 31-May-12

Head, Knowledge Engineering & Informatics Research Group, University Malaya, 25-Mar-11

Executive Editor, Malaysian Journal of Library and Information Science (SSCI,Scopus, LISA, Library Literature), International, 25-Mar-11

Editor, Proceedings of the International Conference of Libraries, Information & Society (ICoLIS 2010), University of Malaya., International, 01-Jan-10 - 31-Dec-10

Document Manager, University Malaya, 31-May-04 - 31-May-07

Internal Auditor UM, University Malaya, 22-May-09 - 03-Aug-09

Bibliometrics

Academic Librarianship (Service quality, services marketing, quality management, reference services, customer service relationship management)

Information Services (Digital library services, web information services, social & community information services)

Fauza, A.G., Siti Meriam, and Kiran, K. 2010. Customer feedback for continual improvement in the management of higher education: The University of Malaya approach. In Fauza et al., (eds). Quality-Driven Initiatives: sharing Good practices in Higher Education (pp.195- 212). University of Malaya, KL: Quality Management and Enhancement Centre. 

Fong, M.Y., Kiran, K., Nik, A.K., and Suzeini, A.H. 2010. Good documentation practices: UM experience. In Fauza et al., (eds). Quality-Driven Initiatives: Sharing Good Practices in Higher Education (pp.181- 194). University of Malaya, KL: Quality Management and Enhancement Centre. 

Kiran, K and Singh, D. 2008. Exploring user experiences with Digital Library services: A focus group approach. In: Digital Libraries: Universal and Ubiquitous Access to Information. Berlin, Heidelberg: Springer, pp. 285-293. ISBN: 978-3-540-89532-9 (Lecture Notes in Computer Science, Vol. 5362: 285- 293. DOI:10.1007/978-3-540-89533-6_29) 

Abrizah, A., A.N. Zainab, Kiran, K., Raj, R.G. 2013. LIS journals scientific impact and subject categorization: a comparison between Web of Science and Scopus. Scientometrics, Vol.94 (2): 721-740. Online first. http://link.springer.com/article/10.1007/s11192-012- 0813-7?null. (ISI/Scopus indexed), Q.1. (ISI/SCOPUS Cited Publication)

Abrizah,A.,Kiran,K., Erfanmanesh, M.A., Zohoorian- Fooladi, N., Zainab, A.N. 2012. A bibliometric study on the worldwide research productivity of scientists in Elaies guineensis Jacq. and Elaeis oleifera. Journal of Oil Palm research. 24 (3): 1459-1472.(ISI- indexed) Q4. (ISI-Cited Publication)

Kiran Kaur & Diljit Singh. 2012. Modeling web-based ibrary service quality. Library & Information Science Research, 34(3): 184-196 (ISI indexed, Q.1) (ISI-Cited Publication)

Kiran Kaur & Diljit Singh. 2011. Customer service for academic library users on the web. The Electronic Library, 29(6): 737-750. (ISI/Scopus indexed) (ISI-Cited Publication)

Kiran, K. and Diljit, S. 2011. Antecedents of customer loyalty: Does service quality suffice? Malaysian Journal of Library and Information Science, Vol. 16, no.2:95-113.(ISI/Scopus Indexed) (ISI-Cited Publication)

Kaur, Kiran. 2010. Service quality and customer satisfaction: Perspectives from a Malaysian uiversity, Library Review, Vol.59 no.4:261-273. (SCOPUS-Cited Publication)

Abrizah, A., Noorhidawati A. & Kiran, K. 2010. Global visibility of Asian universities' Open Access institutional repositories. Malaysian Journal of Library & Information Science. Vol 15, no. 3:53-73. (ISI-Cited Publication)

Suzinor, K.and Kiran, K. 2009. Quality management of reference services in Malaysian public university libraries. International Journal of Libraries and Information Services, Vol.5 no.2 : 104-113. (ISI-Cited Publication)

Kiran, Kaur. 2009. Marketing the academic library on the Web . Library Management, Vol.30 no.6/7:454-468. (SCOPUS-Cited Publication)

Kim, Hong Yeoh and Kiran, Kaur. 2008. Subject support in collection development: Using the bibliometric tool. Collection Building, Vol. 27, no.4:157-166. (SCOPUS-Cited Publication)

Yeap, Chun Keat and Kiran, Kaur. 2008. Citation study of LIS dissertations for collection development. Malaysian Journal of Library and Information Science, Vol.13, no.2:29-47. (ISI-Cited Publication)

Kiran, Kaur., Pauziaah, Mohamad., and Sossamma, G. 2006. Quality management service at the University of Malaya Library. Library Management, Vol. 27, no. 4/5: 249-256. (SCOPUS-Cited Publication)

Hananzita, Halim and Kiran, Kaur. 2006. Malaysian web search engines: A critical analysis. Malaysian Journal of Library and Information Science, Vol.11, no. 1: 103- 122. (SCOPUS-Cited Publication)

Kiran, Kaur. 2004. Faculty-Librarian collaboration: Trends in Problem-Based Learning curricula. Journal of Problem Based Learning, Vol. 2, no.2. [online]. Available at: http://ejum.fsktm.um.edu.my/ (Non-ISI/Non-SCOPUS Cited Publication)

Zaiton, Osman, Kiran, Kaur and Zanariah, Saupi Udin. 2004. A survey of student satisfaction at the University of Malaya Library. Kekal Abadi, Vol. 22, no.1: 1-17. (Non-ISI/Non-SCOPUS Cited Publication)

Abrizah, A., Tiew, W.S., and Kiran, Kaur. 2001. Malaysian Journal of Library and Information Science 1996-2000: A bibliometric study. Malaysian Journal of Library and Information Science, Vol. 6, no.1:43-56. (SCOPUS-Cited Publication)

Tiew, W.S. and Kiran, Kaur. 2000. Citation analysis of Journal of Natural Rubber Research, 1998-1997. Malaysian Journal of Library and Information Science, Vol.5, no.2: 45-56. (SCOPUS-Cited Publication)

Kiran, Kaur. 2000. Malaysian university library web sites: Content and functionality. Kekal Abadi,Vol.19, no.2:1-6. (Non-ISI/Non-SCOPUS Cited Publication)

Sen, B.K. et al. 1997. Titles of LIS textbooks and research articles: A bibliometric study. Malaysian Journal of Library and Information Science, Vol. 2, no.1: 51-62. (SCOPUS-Cited Publication)

Mohd Ismail Abidin & Kiran, K. 2012. Reaching out to the web user: practices by Malaysian public libraries. In A.Noorhidawati, et al. (Eds.): International Conference of Libraries, Information & Society 2012, Kuala Lumpur: LIS, FCSIT, 2012: pp 237-250 (Non- ISI/Non-SCOPUS Cited Publication) (Non-ISI/Non-SCOPUS Cited Publication)

Kiran,K. 2010.Building on Customer Relationship for quality e-service, In Proceedings of the International Symposium on Emerging Trends and Technologies in Libraries and Information Services, Solan, 3 - 5 Jun 2010. 

A. Abrizah, A. Noorhidawati and K. Kiran. 2010. The Landscape of Open Access Institutional Repositories in the Asian Continent: a 2010 report. Proceedings of the 3rd International Conference on Libraries, Information & Society, 9-10 November 2010, Kuala Lumpur, Malaysia 

Kiran, Kaur and Chia, Yip Peng. 2009. Open access initiatives in academic libraries : Challenge to the user. In World Library and Information Congress: 75th IFLA General Conference and Assembly "Libraries create futures: Building on cultural heritage", 23-27 August 2009, Milan, Italy. 

Yeap, C. K. and Kiran, Kaur. 2007. A Citation Study of LIS Dissertation in University Of Malaya for Collection Development In Abrizah Abdullah et al. (Eds.) Proceedings International Conference of Library Information and Society (ICoLIS) 2007, pp. 421-434, Kuala Lampur (Malaysia). (Non-ISI/Non-SCOPUS Cited Publication)

Kiran, Kaur. MS ISO 9001:2000 Implementation in Malaysian Academic Libraries. In Proceedings of the International Conference on Libraries Information and Society, ICoLIS 2007, 26-27 June, Petaling Jaya, Malaysia. 

Mahani, Wahab and Kiran, K. 2006. Towards A Better Understanding Of The Need For A Digital School Resource Center In Malaysian Smart Schools. In Prosiding Konvensyen Persatuan Teknologi Pendidikan Malaysia ke 19, 16-19 September 2006, Langkawi, 

Kiran Kaur. 2006. Digital Libraries In Malaysia: An Overview With An E-Services Perspective In TERI (ed). Information Management for Global Access: International Conference on Digital Lbraries, 5-8 December 2006, New Delhi, India 

Abrizah Abdullah, Kiran Kaur and Rohaya Mohamad Dahalan. 2005. Voices of the users: a snapshot of issues in automating school libraries In Hanafi Atan et al. (eds). Inovasi Teknologi Instruksional dalam Pengajaran dan Pembelajaran: Konvensyen Persatuan Teknologi Pendidikan Malaysia ke 18, 17-19 September 2005, Kuala Terengganu: 263-269. 

Kiran Kaur. 2008. Service quality of electronic services in academic libraries. Presented at the Seminar On Postgraduate Studies: Research Proposal & Research in-Progress., 22-23 March 2008, D Muara Marine Park, Selangor 

Kaur, Kiran and Diljit Singh. 2008. Exploring User Experiences with Digital Library Services: A Focus Group Approach. Paper presented at the 11th International Conference on Asia-Pacific Digital Libraries, ICADL, Bali, 2-5 December 2011. 

Fong, M.Y., Kiran K., Nik Ahmad Kamal, and Suzeini A.H. 2007. Good Documentation Practices: UM Experience. Paper presented at the Regional Conference of Quality in Higher Education, 10-11 December 2007, Petaling Jaya, Malaysia. (Non-ISI/Non-SCOPUS Cited Publication)

Fauza Ab. Ghaffar, Siti Meriam and Kiran K. 2007. Customer Feedback for Continual Improvement in the Management of Higher Education: the UM Approach. Paper presented at the Regional Conference of Quality in Higher Education, 10-11 December 2007, Petaling Jaya, Malaysia 

A.N.Zainab, Kiran Kaur, N.N.Edzan, Abrizah Abdullah. 2007. Open Access: Making Library And Information Science Research Available Through E-LIS. Paper presented at the Persidangan Kebangsaan Penerbitan Ilmiah, 9-11 January 2007, Johor, Malaysia (Non-ISI/Non-SCOPUS Cited Publication)

Harvinder Kaur, Kiran Kaur and Diljit Singh. 2006. Collaboration In Resource Sharing Among Malaysian Academic Libraries In A Digital Environment. Paper presented at 13th CONSAL General Conference, 25-30 March 2006, at Metro-Manila, Philippines 

Kiran Kaur, Pauziaah Mohamad and Sossamma G. 2005. Quality Service At the University of Malaya Library: Benefits of ISO 9001: 2000 Implementation. Paper presented at Seminar On ISO 9001: 2000 For Higher Education, 8-11 Jun 2005, Merdeka Palace, Kuching. 

Kiran Kaur and Sossamma George.2004. Attaining International Quality Standards: the case of ISO 9000:2001 at the University of Malaya Library. Paper presented at Asian Libraries International Conference 2004, 22-24 Nov. 2004, Bangkok, Thailand 

Kiran Kaur, and Rukaini Hj. Abdullah. 2004. Streamlining processes through ISO. Paper submitted to Persidangan ICT Negara, 20-21 May 2004, Universiti Teknologi Malaysia, Johor. 

Kiran Kaur. 2004. Faculty-Librarian Collaboration: Trends In Problem Based Learning Curricula. Paper presented at 5th Asia-Pacific Conference On Problem-Based Learning: Pursuit Of Execellence In Education, 16-17 March 2004, University of Malaya, Kuala Lumpur 

Zaiton Osman; Kiran Kaur and Mahbob Yusof. 2002. Digitization of Thesis in Malaysia: Development and prospects. Paper presented at 4th National Digital Libraries Conference: enriching the Malaysian Content, 17 19 Dec. 2002, Perpustakaan Negara Malaysia, Kuala Lumpur 

Community informatics

Marketing Information services

Scientometrics

Techno-literacy and information literacy as essential transferable skills to workplace, Principal Investigator(PI), 2012-2014, Flagship, International

Socio-Cultural and Technological impacts on information literacy in rural communities in Southeast Asia Phase 1, Co-Investigator, 2011-2012, Short Term Research Fund (Vote F)(PJP), National

Mapping teen use of social networks to library 2.0 services, Principal Investigator(PI), 2011-2012, Geran Penyelidikan Universiti Malaya (UMRG), National

ASSESSING THE RELATIONSHIP BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY IN ACADEMIC LIBRARIES, Principal Investigator(PI), 2008-2009, Short Term Research Fund (Vote F)(PJP), National

A Protocol for Measuring and Evaluating Service Quality of Digital Libraries, Co-Investigator, 2007-2007, Geran Penyelidikan Universiti Malaya (UMRG), National

Exploring The Potential Of An Academic Library Web Site As A Marketing And Public Relation Tool., Principal Investigator(PI), 2007-2008, University Malaya, National

Towards the Development of a World Class University, Co-Investigator, 2006-2007, MOHE, National

Quality Management System Standard: A Tool for Evidence Based Librarianship, Principal Investigator(PI), 2005-2006, University of Malaya, National

Study on the Human Resource Needs of Libraries and Information Centers in Malaysia, Co-Investigator, 2003-2004, Perpustakaan Negara Malaysia, National

Leadership Development for Directors of National Libraries in Developing Countries, Resource Person, 2006-2006, Persatuan Pustakawan Malaysia

Development of Competencies for TSDAS DIGITAL LIBRARY Librarians, Committee Member, 2007-2007, Open University Malaysia

Leadership Development for Senior Executives of National Libraries in Developing Countries, Resource Person, 2007-2007, Librarians Association of Malaysia

Development of Competencies for PETRONAS Librarians, Co-Researcher, 2007-2008, PETRONAS

Training the Trainers in Information Literacy, Resource Person, 2008-2008, UiTM/UNESCO

2012 Highly Commended Award for article published in The Electronic Library, Emerald Literati Network, 2012, (INTERNATIONAL)

Anugerah Perkhidmatan Cemerlang, Universiti Malaya, 2012, (UNIVERSITY)

Anugerah Perkhidmatan Cemerlang, University of Malaya, 2002, (UNIVERSITY)

Anugerah Perkhidmatan Cemerlang, University of Malaya, 2005, (UNIVERSITY)

LTR Best Paper Award, World Library and Information Congress, IFLA, 2009, (INTERNATIONAL)

Sijil Perkhidmatan Cemerlang, University of Malaya, 2004, (UNIVERSITY)

Sistem pengurusan Kualiti, KURSUS INDUKSI SIRI 6/2011 BAGI KUMPULAN I(KUMPULAN PENGURUSAN & PROFESIONAL SERTA KUMPULAN SOKONGAN GRED 27&29) PADA 13-29 SEPTEMBER 2011, 14 Sep 2011 to 14 Sep 2011, BSM, (University)

Pengenalan SPK UM, Kursus Induksi, 15 May 2006

SPK Universiti Malaya, Kursus Induksi Kumpulan Sokongan (Kumpulan II) SIRI 4/2006, 15 Sep 2006, Bahagian Sumber Manusia, Universiti Malaya, (University)

SPK UM, Kursus Induksi Kumpulan Pengurusan & Profesional dan Kumpulan Sokongan Gred 27 & 29, 19 May 2006, Bahagian Sumber Manusia, Universiti Malaya, (University)

Pengenalan SPK UM, Kursus Induksi Kumpulan Pengurusan & Profesional dan Kumpulan Sokongan Gred 27 & 29, 26 Jun 2006, Bahagian Sumber Manusia, Universiti Malaya, (University)

The landscape of open access institutional repositories in the Asian continent, International Conference on Libraries, Information and Society 2010, 09 Nov 2010 to 10 Nov 2010, (International)

IPTA Quality Survey, Bengkel World Class University, 12 May 2007 to 12 May 2007, QAMU, UM, (National)

Audit Kualiti Dalaman Bil. 13, Kursus Pemantapan Auditor Dalaman, 26 Apr 2012 to 26 Apr 2012, QMEC, (University)

Urusan Maklum Balas Pelanggan & Penambahbaikan Berterusan, Taklimat SPK UM dan MQF untuk Staf Pengurusan & Professional baru UM, 28 Feb 2013 to 28 Feb 2013, QMEC, (University)

Customer Satisfaction, Development of Competencies for TSDAS Digital Library Librarians, 02 Jul 2007 to 04 Jul 2007, TSDAS Digital Library, (University)

E-Documentation: The Shift from Paper To Digital Documents In University of Malaya, Bengkel Penulisan Buku QAMU, 10 Aug 2007 to 12 Aug 2007, QAMU, UM, (University)

Strategic Planning, Workshop on Leadership Development for Directors of National Libraries in Developing Countries, 11 Jul 2006 to 14 Jul 2006, Persatuan Pustakawan Malaysia, (International)

Information Audit and Customer Satisfaction, Leadership Development for Senior Executives of national Libraries in Developing Countries, 14 Aug 2007 to 15 Aug 2007, Persatuan Pustakawan Malaysia, (International)

Penghayatan SPK, Bengkel Peningkatan Penghayatan SPK untuk Pengurus Kualiti PTj, 21 Dec 2005 to 23 Dec 2005, QAMU, (University)

Introduction to Documents Management, Delegates of Higher Education Relevance & Qaulity Agency (HERQA)of The Ministry of Education Addis Ababa, Ethopia, 22 Mar 2006, QAMU, (University)

Open Access Initiatives in Academic Libraries : Challenge to the User., World Library and Information Congress, IFLA, 23 Aug 2009 to 27 Aug 2009, (International)

Urusan Dokumen UM, SIRI TAKLIMAT PENGHAYATAN SPK UM, 24 Feb 2006, QAMU, (University)

Penyemakan Urusan Aduan, Bengkel Penyemakan Urusan Aduan, 24 Mar 2005, QAMU, (University)

Pencapaian & Halatuju Seksyen Dokumentasi, Bengkel Halatuju QAMU, 26 Jan 2007 to 27 Jan 2007, QAMU, UM, (University)

Quality Management System : Document Control in UM, Visit by International visitors from IC-STAR Universitas Utara, 31 Oct 2005, QAMU, UM, (University)

2010/2011, 11, 3

2005/2006, 5, 3

2004/2005, 36, 3

2003/2004, 47, 3

Masters Degree, Nor Zaina Zaharah, A study of the use of electronic journals among academic staff of Monash University Malaysia, 2006/2007

Masters Degree, Yap Gar Wai, Library Use and Information Needs of Young Adults: An Exploratory Study, 2006/2007

Masters Degree, Yap Chun Keat, A Citation Analysis of MLIS Dissertations Submitted to University of Malaya: 2000-2005, 2006/2007

Masters Degree, Suzinor Kamaralzaman, An exploratory study of measurement on reference services in Malaysian university libraries with ISO 9001:2000 certification, 2006/2007

Masters Degree, Norillah Binti Ismail, An Exploratory Study of Upper Secondary School Students Perception Towards Librarianship As A Career, 2005/2006

Masters Degree, Mahani Wahab, Usage of electronic information sources and services by teachers at samrt schools in selangor: towards developing digital school resource centers, 2005/2006

Masters Degree, Hananzita Halim, Malaysian Web Search Engines, 2004/2005

WXES3181, 2005/2006, 1

WXES3181/3182, 2004/2005, 8

WXES3182, 2003/2004, 3

Information Schools Consortium, Consortium of iSchools Asia-Pacific (CiSAP), 2011, 1, (International)

PENYEDIAAN PENULISAN BUKU MALAYSIAN HIGHER EDUCATION SYSTEM UNTUK KEMENTERIAN PENGAJIAN TINGGI, KEMENTERIAN PENGAJIAN TINGGI, Committee Member, 2011-2012, (National)

INFORMATION SOURCES AND SERVICES, 2006/2007(1), 18, 3

RESEARCH FOUNDATION FOR LIBRARY AND INFORMATION SCIENCE, 2006/2007(1), 12, 3

RESEARCH METHODS IN LIBRARY AND INFORMATION SCIENCE, 2005/2006(1), 17, 3

INFORMATION SOURCES AND SERVICES, 2005/2006(1), 13, 3

DIRECTED INDIVIDUAL STUDY, 2005/2006(1), 2, 3

INFORMATION SOURCES AND SERVICES, 2005/2006(2), 13, 3

MANAGEMENT OF INTERNET RESOURCES, 2005/2006(2), 12, 3

INFORMATION SOURCES AND SERVICES, 2004/2005(2), 12, 3

PRACTICUM IN INFORMATION AND LIBRARY, 2004/2005(2), 4, 3

INFORMATION SOURCES AND SERVICES, 2003/2004(2), 13, 3

PROJECT PAPER IN LIBRARY AND INFORMATION SCIENCE, 2006/2007(1), 1, 3

DIRECTED INDIVIDUAL STUDY, 2006/2007(1), 2, 3

PRACTICUM IN INFORMATION AND LIBRARY, 2005/2006(1), 5, 3

PRACTICUM IN INFORMATION AND LIBRARY, 2006/2007(1), 3, 3

DIRECTED INDIVIDUAL STUDY, 2004/2005(1), 2, 3

INFORMATION SOURCES AND SERVICES, 2004/2005(1), 13, 3

DIRECTED INDIVIDUAL STUDY, 2005/2006, 1, 3

DIRECTED INDIVIDUAL STUDY, 2004/2005, 2, 3

DIRECTED INDIVIDUAL STUDY, 2003/2004, 1, 3

Information Sources and Services, 2010/2011(2), 8, 3

Information Sources and Services, 2010/2011(1), 9, 3

KNOWLEDGE & INFORMATION ORGANISATION, 2004/2005(2), 23, 3

KNOWLEDGE & INFORMATION ORGANISATION, 2003/2004(2), 44, 3

ELECTRONIC INFORMATION RESOURCE AND SERVICES, 2003/2004(2), 28, 3

THINKING AND COMMUNICATION SKILLS, 2004/2005, 48, 3

THINKING AND COMMUNICATION SKILLS, 2010/2011(1), 19, 3

Invited Speaker at the 2nd PERPUN International Conference & Workshop on Value Management for libraries: Towards excellence through ROI, 27-28 Sept. 2012, Kuching Sarawak, (National), 27-Sep-12 until 28-Sep-12

Invited speaker at the 60th Anniversary of Library and Information Science Department International Conference& Workshop Making you know , 18 19 October 2012, FIB UI, Depok, Jakarta , (International), 18-Oct-12 until 19-Oct-12

Kiran Kaur (Ph.D., University of Malaya), Senior Lecturer is currently the Head of Department of Library & Information Science in the Faculty of Computer Science & Information Technology, University of Malaya. Her research interests include information services, service quality, quality management, CRM, academic libraries, social networking, and Library 2.0. Her research publications appear in Malaysian Journal of Library & Information Science, Electronic Library, Libri, Library Review, Library Management, Collection Building, Journal of Problem-based Learning, Kekal Abadi and Lecture Notes in Computer Science (LNCS). Dr. Kiran is also the Executive Editor of the Malaysian Journal of Library & Information Science (SSCI,Scopus, LISA, Library Literature).